Sr. Benchmarking & Strategy Program Mgr II, AMXL Benchmarking

We are seeking a strategic analytically rigorous Senior Benchmarking and Strategy Program Manager to join the AMXL Global Benchmarking team. This role goes beyond study execution you will own the end-to-end benchmarking lifecycle from intake through partnered implementation lead complex multi-stakeholder studies develop frameworks and methodologies and translate competitive insights into actionable recommendations that influence operational strategy across a global logistics network. You will serve as a thought leader within the program shaping the portfolio roadmap mentoring peers and driving cross-functional alignment to ensure benchmarking insights result in measurable business outcomes. This is an ideal role for someone who combines deep analytical capability with strategic thinking stakeholder influence and a passion for competitive intelligence.

Key job responsibilities
- Portfolio & Study Leadership: Own and lead end-to-end competitive benchmarking studies from scoping and methodology design through execution analysis and recommendation development across multiple concurrent workstreams spanning delivery experience customer journey returns packaging service quality and more.
- Methodology Development: Design and refine research methodologies including vendor/carrier interviews competitive journey mapping and phase-gated infrastructure assessments to ensure rigorous repeatable and scalable study frameworks.
- Strategic Recommendations & Influence: Synthesize complex findings into clear actionable recommendations with quantified business impact; present to senior leadership and cross-functional stakeholders to drive investment decisions and operational changes.
- Cross-Functional Program Management: Lead working relationships with stakeholders across Customer Experience Operations Learning and Development Packaging Strategy Returns and Services teams to ensure recommendations move from insight to implementation.
- Implementation Tracking & Accountability: Own the connection between benchmarking output and operational action track recommendation implementation measure impact and report progress to leadership through regular business reviews.
- Roadmap & Intake Management: Shape the benchmarking portfolio roadmap by evaluating incoming study requests prioritizing based on strategic value and business impact and managing the teams intake pipeline to balance capacity with demand.
- Knowledge Systems & Competitive Intelligence: Build and maintain scalable knowledge management systems that make competitive intelligence accessible current and actionable for partners across the organization.
- Stakeholder Engagement & Communication: Host regular engagement forums (office hours working groups stakeholder reviews) to share findings gather feedback and maintain alignment across a broad partner ecosystem.
- Mentorship & Team Development: Provide guidance and thought partnership to junior team members elevating the quality of study execution and analytical rigor across the team.


A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.

The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!

At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

About the team
The AMXL Global Benchmarking team drives competitive intelligence and operational excellence across Amazons worldwide heavy-bulky logistics network. Our AMXL network is a cornerstone of operations facilitating the seamless delivery of oversized and specialized items to customers doorsteps through four distinct building types: IXDs (Inbound Cross Docks) FCs (Fulfillment Centers) SCs (Sort Centers) and DSs (Delivery Stations). The Global Benchmarking team supports these building types and the teams that run them by executing end-to-end competitive benchmarking studies including north star metrics competitor analysis and customer journey evaluation. We translate best practices and industry insights into actionable recommendations that inform operational standards enhance customer experience and support AMXLs growth strategy. We are a small high-impact team that values intellectual curiosity structured execution and a passion for understanding how the competitive landscape shapes the services we deliver.

- 3 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of general AI tools
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Tempe - 115600.00 - 160000.00 USD annually
USA TN Nashville - 104100.00 - 155400.00 USD annually
USA WA Bellevue - 115600.00 - 160000.00 USD annually