Sr. Associate Tech Operations Enterprise Cloud Services Governance & Enablement

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Supports the adoption governance and enablement of enterprise cloud services by partnering with business and technology teams to drive cloud onboarding governance processes operational readiness and continuous improvement initiatives. Utilizes analytical technical and process management skills to evaluate risks identify dependencies gather and document requirements and improve processes that support secure and compliant cloud adoption. Works independently to analyze business and operational challenges develop data-driven recommendations and collaborate with cloud engineering architecture cybersecurity risk and application teams to deliver scalable solutions and enhance the cloud operating model across AWS and Azure environments.

For this opportunity Truist will not sponsor an applicant for work visa status or employment authorization nor will we offer any immigration-related support for this position (including but not limited to H-1B F-1 OPT F-1 STEM OPT F-1 CPT J-1 TN-1 or TN-2 E-3 O-1 or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

1. Executes processes to supports the delivery stability and continuous improvement of technology services by monitoring operational performance identifying issues and recommending enhancements to processes tools and workflows.
2. Demonstrates initiative by analyzing data reports and system outputs to assess the health effectiveness and lifecycle status of assigned technology components escalating issues when necessary.
3. Conduct root-cause analysis evaluate workflow dependencies and suggest enhancements to reduce risk improve efficiency or strengthen the reliability of technology services.
4. Identifies recurring operational issues and performs root-cause analysis develops solution recommendations and proposes designlevel improvements to tools runbooks and workflows.
5. Evaluates operational trends risks and performance data and provides recommendations that influence business operations resource planning and technology strategy.
6. Continuously identifies opportunities for automation tooling improvements and process refinement that drive scalability reduce manual effort strengthen compliance and enhance overall service reliability.
7. Assesses lifecycle status utilization patterns and operational impacts of assigned technology assets or services recommending optimization strategies control improvements or adjustments to ensure accurate management and costeffective operations.
8. Supports interactions with vendors partners and adjacent teams validating changes and confirming that proposed solutions align with established operational and architectural expectations for the assigned area.
9. Follows and helps refine incident management disaster recovery and business continuity procedures for the assigned domain participating in technical investigation and resolution activities and capturing learnings for future improvements.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree Information Technology Computer Science a related technical discipline or equivalent education training and work-related experience.
2. Minimum of 3 years of progressive experience in technology operations.
3. Developing understanding of IT infrastructure cloud technologies security compliance and risk management.
4. Experience with technology governance.

Preferred Qualifications

• 3 years of experience in product analysis business analysis technology operations cloud governance or related technology roles.
• Experience gathering documenting and translating business requirements into actionable solutions and process improvements.
• Knowledge of cloud computing concepts and public cloud platforms including AWS and Azure.
• Familiarity with cloud governance risk management operational readiness compliance and technology control processes.
• Experience supporting technology products operational processes or enterprise transformation initiatives through the full lifecycle.
• Strong analytical and problem-solving skills with the ability to identify trends risks dependencies and opportunities for improvement using data-driven insights.
• Experience developing dashboards metrics reports and executive-level presentations to support decision-making and program oversight.
• Ability to analyze complex business and technology processes and recommend scalable solutions that improve efficiency and user experience.
• Experience working in Agile environments and partnering with product managers engineers architects cybersecurity risk and business stakeholders.
• Strong stakeholder management facilitation and communication skills with the ability to influence outcomes across technical and non-technical audiences.
• Proficiency with productivity and analysis tools such as Microsoft Excel Power BI Jira ServiceNow Confluence Visio or similar platforms.
• Experience supporting cloud adoption onboarding modernization governance or enablement initiatives in a large enterprise environment preferred.
  

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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