Sr. Associate, Process Manager SAFE (Hybrid)

Do you enjoy problem solving Are you a continuous learner Team IRIS sits as a key player in enabling Bank Operations to get the most out of the tech they use each and every day.

We are seeking a highly-organized and detail-oriented Sr. Associate to join our this role you will be responsible for owning small to large-scale enablement initiatives centered around technology opportunities helping to drive change throughout Bank Operations.

The ideal candidate is a reliable self-starter with strong communication and a growth mindset!

General Responsibilities

• Lead and own enablement projects and initiatives leveraging data and process management methodologies to drive value from opportunity identification through solution implementation adoption and measurement.

• Identify enablement opportunities from incident trends associate pain points and business needs and drive solutions through implementation and adoption.

• Innovate and drive solutions to reduce or resolve frequent technical issues.

• Identify and support practical AI and emerging technology use cases to improve productivity and processes.

• Develop communications resources and enablement strategies to drive successful adoption.

• Utilize data to uncover root causes enhance problem-solving and/or mitigate risks.

• Monitor various sources for incident and alerting needs and capture/refine related incident data.

• Support stakeholder communication and collaboration including preparing reporting and materials for business reviews and analysis.

What does a successful candidate in this role embody

• You enjoy working in a role that is fast-paced and tactical in nature

• You enjoy collaborating with various value streams and stakeholders (Bank Ops teams Product/Tech Finance etc)

• You have excellent customer service/relationship management skills

• You have great analytical skills that allow you to connect the dots across applications and teams

• You enjoy working as both an individual and team contributor

• You have excellent time management skills and are used to meeting/exceeding rigorous deadlines

• You have great communication skills (written & verbal)

• You are not afraid to bring new ideas to the table and challenge the status quo

• You are digitally curious with a drive to learn more about the applications used across Bank Ops as well as the tools that you will learn and use to perform your job

• You operate as a self-starter and continuously develop project process and technology skills

Location: This role is hybrid where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.

Basic Qualifications

• High School Diploma GED or Equivalent Certification

• At least 1 year of process management experience

• At least 1 year of data analysis experience

• At least 1 year of experience working with Generative AI tools

• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications

• Bachelors Degree or military experience

• BPM Lean or Six Sigma certification

• At least 3 years of experience in process or project management

• At least 1 year of experience with SQL

• At least 1 year of experience in technology enablement change management or digital transformation experience

At this time Capital One will not sponsor a new applicant for employment authorization for this position.