Sr Analyst, Payment Strategy

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The Senior Analyst Payment Strategy supports T-Mobiles Payment Strategy team by leveraging data analytics and strategic thinking to optimize the customer payment experience while managing payment risk and cost. This role partners across Product Finance Technology Risk Fraud and Operations to analyze customer payment behavior identify opportunities for improvement and develop data-driven recommendations that influence payment strategy. Success in this role requires curiosity strong analytical skills and the ability to translate complex data into clear business insights for executive decision-making. The ideal candidate enjoys solving ambiguous problems working with large data sets and balancing customer experience with sound business outcomes. This role has a direct impact on how millions of customers pay T-Mobile each month and how the company manages billions of dollars in annual payment volume.

Responsibilities:

Analyze Customer Payment Behavior

• Analyze large customer payment datasets to identify trends risks and opportunities.
• Investigate payment behaviors across payment methods customer segments and channels.
• Identify root causes of payment failures losses and customer friction.

Develop Payment Strategy Recommendations

• Evaluate strategies that improve payment approvals while minimizing payment losses and fraud.
• Build business cases supported by quantitative analysis and scenario modeling.
• Recommend improvements that balance customer experience operational efficiency and financial performance.

Data Analysis & Decision Support

• Develop queries and leverage Snowflake to extract analyze and validate data.
• Build financial models dashboards and what-if analyses to support strategic decisions.
• Use AI-enabled productivity tools (such as ChatGPT and Claude) appropriately to accelerate research analysis documentation and problem solving.

Cross-Functional Strategy Development

• Partner with Product Fraud Risk Technology Finance and Operations teams to evaluate opportunities and implement strategic initiatives.
• Gather business requirements and synthesize complex information into actionable recommendations.

Executive Communications

• Develop concise executive presentations that communicate findings recommendations and business impacts.
• Present analysis and strategic recommendations to senior leadership.

Industry & Market Insights (10%)

• Monitor payment industry trends emerging technologies customer behaviors and competitor capabilities.
• Evaluate new payment solutions and innovations that could improve T-Mobiles payment experience.

Qualifications:

Education:

Required: Bachelors degree plus 2 years of related work experience OR combination of education and experience deemed equivalent

Preferred: Acceptable areas of study include Business Finance Economics Computer Science Statistics or related field

Work experience:

Required:

• 2-4 years experience with written communication and presentation skills. Experience with business writing and building PowerPoint presentations
• 2-4 years experience with strategy and problem-solving experience in framing complex problems identifying key issues that impact business decisions and providing data driven recommendations.
• 2-4 years experience data analytics and financial modeling. Experience in performing financial and operating analysis and reporting including analyzing complex data.
• Analytical thinking
• Statistical analysis
• Critical Thinking
• Data Analysis
• Microsoft PowerPoint
• Strategic Thinking

Preferred:

• 2-4 years experience working with SQL and cloud data platforms like Snowflake.
• 2-4 years experience with consumer payments fraud payment processing or financial services.
• Business case development
• Structured problem solving
• Executive Communication
• SQL (Basic to Intermediate)
• Financial Analysis
• Financial Modeling
• Snowflake
• AI Productivity (ChatGPT Claude)
• Scenario Analysis
• Stakeholder Management

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $73100 - $131900

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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