Sr. Alliances & Enablement Specialist, Frontier CIE Enablement

The impact youll have:

Softchoice has elevated the Microsoft Customer Immersion Experience (CIE) program to a best-practice model that demonstrates what is possible when customers trust and adopt Microsoft technology.

A CIE provides a deliberate path from opportunity to delivery aligning customer needs sales objectives and desired outcomes across licensing and professional services.

The Microsoft Frontier CIE Enablement Program Manager will adhere to the programs standard operating procedures and governance for creating delivering managing and following up on CIE engagements including hand-offs to Technical Solution Architects. The role will also coordinate and manage the train-the-trainer enablement calendar.

The role requires cross-functional collaboration with facilitators technical architects and delivery engineers as well as leadership reporting across Softchoice WWT and Microsoft.

What youll do:

• Follow established CIE standard operating procedures from opportunity identification through delivery and hand-off to Technical Solution Architects.
• Follow established governance for creating delivering managing and following up on CIE engagements.
• Coordinate the train-the-trainer enablement schedule across facilitators and technical teams.
• Monitor and confirm schedules for CIES deliveries maintaining a calendar
• Monitor and follow up with Technical Solution Architects to ensure a seamless transition from CIE delivery to solution design.
• Support Program Lead (Nolan) with reporting details for leadership (Microsoft and WWT).
• Monitor program performance and escalate risks or gaps to Program Lead (Nolan).
• Maintain a centralized repository of approved CIE materials recordings facilitator resources customer-facing content and proof-of-execution documentation.
• Maintain a centralized repository of approved CIE materials recordings facilitator resources customer-facing content and proof-of-execution documentation
• Customer satisfaction and feedback scores reporting and tracking.

What you bring to the table:

• At least three years of experience in program or partner enablement within Microsoft technology programs.
• Strong knowledge of Microsoft Customer Immersion Experience (CIE) or comparable customer enablement programs.
• Experience coordinating programs involving multiple internal teams and external partners
• Excellent organizational skills with demonstrated ability to manage schedules documentation and reporting cycles.
• Strong communication skills and confidence presenting progress updates to leadership.
• Experience collaborating with Technical Architects or delivery teams is an asset.

Not sure if you qualify Think about applying anyway:

We understand that not everyone brings 100% of the skills and experiencefor the role.

At Softchoice we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech returning to work after a gap in employment or looking to transition and take the next step in your career we are excited to learn more about you and encourage you to apply.

Why Youll Love Working Here:

• The People: Youll thrive in our collaborative environment surrounded by incredible colleagues who foster support and innovation driving our collective success
• High-Performing Culture: At Softchoice we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We arean equal opportunity employer committed to diversity inclusion & belonging. Peopleseeking employment at Softchoice are considered without regard to any protected category including but not limited to race color religion national origin age sex marital status ancestry disability veteran status gender identity or sexual orientation.

Require an accommodation We are ready to help:

We areproud to provideinterview &employment accommodationduring the recruitment and hiring process. If you requireanyaccommodation to apply or interview for a position please reach out directly to.We are committed to work with you to best meet your needs.

Our commitment to your experience:

We arecommitted to the safety of all candidates and team members. With that in mind we have implemented virtual interviewing for everyone. We understand that you may need to interview with distractions around you(such as children or furry friends)and we will most likely be doing the same.

Before you start with us we will conduct a criminal record check verify your education and check your references.

When you join Softchoice we will onboard you remotely. Dont worry. Its quick simple and youll be connected with your new team in no time.

Job Requisition ID: 7740
EoE/Vet/Disability

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