Springhill Suites Houston Downtown Convention Area Assistant General Manager

The Area Assistant General Manager helps keep three or more hotels running at their best by leading operations in the absence of the General Manager or Manager on Duty and driving profitability through revenue growth cost control guest satisfaction and team development.

QUALIFICATIONS:

Operations in Motion

• Oversee daily hotel operations and step in for the General Manager or Manager on Duty as needed.
• Provide M.O.D. coverage support on-property meetings and address operational issues with leadership.
• Partner with Department Heads to build cross-functional knowledge and strengthen hotel performance.

People First Leadership

• Support recruiting hiring training and development for hourly and management teams including regular check-ins with Department Heads.
• Promote empowered service-focused leadership to strengthen team performance and guest satisfaction.
• Ensure service standards training is delivered consistently across departments.

Guest Experience at the Center

• Lead with a friendly service-focused approach in every guest and team interaction.
• Maintain a visible presence during peak hours to greet guests offer support and ensure a seamless experience.

Revenue & Results

• Drive revenue through on-site client engagement evening functions and partnership with the Sales team.
• Support financial reporting and meet all corporate and property deadlines.

Standards Safety & Accountability

• Uphold Aimbridge and brand standards for attendance appearance safety and compliance.
• Maintain required certifications including Food Handlers Alcohol Awareness CPR and First Aid as applicable.
• Follow secure cash-handling procedures including hotel safe oversight and monthly audits.

JOB RESPONSIBILITIES:

• 5 years of progressive hotel Rooms or F&B experience or a combination of relevant degree and 2 to 4 years of hotel operations experience.
• Previous supervisory experience required with strong judgment and quick decision-making skills.
• Proficient in Windows-based systems and comfortable working with financial data and basic math.
• Able to stay composed and effective in fast-paced high-pressure environments.
• Strong problem-solving communication and guest service skills with the ability to resolve concerns and adapt to changing needs.

After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical Dental and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Offering free WiFi access and complimentary breakfast SpringHill Suites by Marriott Houston Downtown/Convention Center is located 2300 feet from Toyota Center home of the Houston Rockets. Every room at SpringHill Suites by Marriott features a flat-screen TV mini-refrigerator microwave a work desk and ironing facilities. Other room amenities include a separate seating area with a sofa bed and an additional TV. Featuring a hairdryer the private bathroom comes with a bath or shower. An onsite fitness center is available to guests at this hotel. SpringHill Suites by Marriott Houston Downtown/Convention Center also offers a 24-hour front desk and a mini-market. Daily maid service and a business center are available. The hotel is within 6 minutes drive of Minute Maid Park and BBVA Compass Stadium. NRG Football Stadium is 8 mi away. There is a metrorail stop nearby and George Bush Houston Airport is 16 mi away.

Required Experience:

Director