Splunk Dynatrace

Position - Splunk Dynatrace / Monitoring support
Location - Charlotte NC or Chandler AZ

Experience - 8 Years

Type - Full Time

Job Description

We are seeking a highly skilled Observability and Monitoring Engineer to design onboard and manage enterprise observability solutions using Dynatrace Splunk and other tools. This role is critical to ensuring application performance operational stability and proactive monitoring across the ERF line of business. The ideal candidate will have strong technical expertise in monitoring platforms automation and governance coupled with excellent collaboration and communication skills.

Job Description

Hands on experience with Database (Oracle Teradata)

Hands on experience in UnixPerlPython

Experience in Job scheduling tool - Autosys.

Knowledge on monitoring tools like ITRS Geneous Splunk DynatraceRemedy

Experience with creating dashboards reports alerts saved searches and automations as per user/stakeholder requirements

Experience with configuring inputs and new connections with Splunk DB Connect

Knowledge on ITIL concepts like Incident and Problem Management Knowledge on Incident Management (ITSM Remedy MyITSM)

Must have previous production support experience. Willing to be flexible sometimes with providing stand-by out-of-hour support on rotational basis for production system (as needed)

Good understanding of financial/banking industry

Creative and strong problem-solving skills Excellent written and verbal communications skills

Ability to operate in high-pressure situations

Results oriented and must be able to effectively interact with Senior Management and Business Partners

Roles & Responsibilities

Deploy and configure Dynatrace across diverse environments (Windows Linux Mainframe).

Onboard applications into Splunk using forwarders source types and indexing best practices.

Define and implement tagging strategies dashboards and alerting policies for Dynatrace and Splunk.

Enable full-stack monitoring including APM infrastructure logs and synthetic monitoring.

Implement distributed tracing anomaly detection and performance baselining.

Develop scripts and workflows for automated onboarding and configuration using APIs.

Integrate monitoring solutions with ticketing tools for incident management.

Establish retention policies and data governance for logs and metrics.

Document onboarding processes SOPs and troubleshooting guides.

Partner with application teams infrastructure and CIO stakeholders to align monitoring strategies.

Conduct KT sessions and create documentation for team enablement.

Drive reduction in incident MTTR and improve application stability.

Enable proactive monitoring and predictive analytics.

Promote operational excellence and automation across the organization.

Required Skills & Qualifications

Bachelors Degree or higher from a leading college or university.

3-5 years of experience in supporting IT Operations.

Strong knowledge of monitoring tools (Dynatrace Splunk).

Experience with scripting languages (Py thon Perl Unix shell).

Creative problem solver who thrives in a fast-paced environment.

Must be a team player and demonstrate ability to communicate effectively with both technical and non-technical individuals.

Excellent verbal and written communication skills.

Clear oral communication and strong English proficiency.

Self-starter motivated innovative capable of handling a team and providing technical solutions.

Ability to deal with complex information processes and relationships to derive simple solutions.

Ability to liaise with business and development teams for onboarding and troubleshooting.

Required Skills:

SplunkDynatrace