Specialist, Technical Support

Job Description

The purpose of this role is to provide dedicated IT/OT support including problem identification and troubleshooting of infrastructure in compliance with cGMP standards for various Research laboratory & Manufacturing Plant systems . The role also contributes to continuous improvement initiatives supporting the Biologics development and clinical manufacturing & supplies

Key Accountabilities

• Will provide problem discovery and analytical support for the Manufacturing facilities in Rahway (NJ) / West Point (PA) and will serve as a first point of contact liaising with Network and GIO teams to triage incidents and requests.

• Implement incident management processes using ITIL best practice.

• Monitoring and governance for the backup and recovery of IT systems.

• Performance monitoring of IT systems

• Develop data analytics solutions forRahwayboth independently and in conjunction withsite & global teams

• Work collaboratively with all key stakeholders at the site to ensure alignment on strategy and service level expectations.

• Manage the release management approach to critical software or system deployment

• Ensure Service level agreements are in place and vendor management processes are clearly defined and governed.

• Influence system deployment and design to ensure that systems support critical path activities with robust scalable flexible sustainable and highly available solutions.

• Operate and maintain OT systems tools and applications.

• Support IT/OT services including asset inventory configuration management.

• Conduct risk assessments obtain permits and manage technician allocation.

• Perform investigations change requests and ensure compliance with engineering documentation standards solutions leveraging best practices

Educational and Experience Requirements

• 5 years of engineering experience in Automation in Chemical or Pharmaceutical industry

• Proven experience in resolving software /automation problems & maintain reliable operation of all building control / automation and related systems while complying and supporting the global standards

• Skills in C&Q within the automation (CSV)

• Extended knowledge of GxP / HSE & Quality systems

• Excellent communications skills essential

• High School Diploma or min 3 years equivalent practical experience in automation control systems within regulated environment.

• Thorough knowledge of computer validation/SDLC principles and automation change control procedures. (e.g. GAMP 5)

• Strong technical competency with knowledge of pharmaceutical industry processes & practices.

• Demonstrated understanding of network cloud and virtual server technologies.

• Knowledge of integrated software applications including SCADA MES and LIMS systems in support of business processes in a pharmaceutical manufacturing environment

• Demonstrated project management skills

• Enterprise mindset entrepreneurial spirit self-starter self-guided hands-on person.

• Record of working independently asynchronously (across time zones) and with excellent communication skills that cross culture / geographic / organizational boundaries.

Other Job Requirements

• Record of working in a team of multidisciplinary scientists IT/OT personnel Product teams & operating effectively in a matrixed environment with a customer centric attitude

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive if applicable.

We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance

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