Specialist, Account

Specialist Account
WALMART HENDERSON NC
Thursday through Monday 1800-0230
Position open to remote: No

Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nations largest asset-based trucking companies. But the most valuable asset we offer isnt tractors trailers or even our exclusive cutting-edge technology. Its the collective brainpower of thousands of visionaries and problem-solvers. Together we are revolutionizing the transportation industry by providing innovative custom solutions. And here we believe in the sanctity of a promiseboth to our customers and our people. When we focus our varied talents on reshaping the future of transportation thats what we call the POWER OF U.S.

Why U.S. Xpress
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career youre passionate about. Whether it is employee stock options profit-sharing 401K professional development or our competitive pay we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us Check out other perks below!

• Medical Dental and Vision
• Vacation Sick & Personal time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• On-site work out facility

What Youll Do:

Primary Position Purpose:

The Account Specialist monitors fleet status to ensure effective communications at all times between drivers and on-site terminal. This role assists in providing customer service to account as well as managing driver work and performance. Monitors situations and provides feedback on issues that affect store delivery schedules or customer service issues. Sets up deliveries and is responsible for driver paperwork for deliveries.

Position Functions:

Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.

Analyze freight and staffing demands and plan accordingly.

Dispatch drivers to trailers and schedule loads for customer delivery.

Provide information on delivery schedules and issues; provide drivers with packet information concerning deliveries.

Unassign/reassign loads and locate equipment to prevent service failure or minimize service failure impact.

Perform data entry for account. Create prepare and file appropriate reports.

Ensure the trailer number and pro # in the database match; confirm that tractor and trailer numbers match by reviewing equipment numbers against system data.

Schedule manage and communicate with vendors about inbound freight and pick up/delivery times.

Monitor in-transit deliveries for breakdown or other issues that may effect on-time delivery; keep customer constantly advised and updated.

Answer phone calls concerning deliveries freight pick-ups or other issues affecting the customers or the drivers.

Review and update all drivers projected time of arrival.

Perform other duties as assigned.

Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.

Attend all in-person meetings and trainings on recent developments goals and objectives. Participate in such discussions by offering input and advice.

Regularly engage remotely and in-person with customers and potential customers to establish rapport open communication and expectations.

What Were Looking For:

Education

High school diploma or GED equivalent required

Experience

• 1-2 years of field operational experience or related management experience required

Transportation Logistics and/or Tech industry experience a plus

Skills & Abilities

Superior analytical communication and interpersonal skills

Strong problem solving and innovative thinking skills

Extreme patience dealing with explosive situations; strong follow procedures

Comprehensive knowledge of DOT regulations impacting daily operations

Proficiency in Microsoft Word and Excel

Adept at assessing organizational dynamics and managing change

Works quickly and efficiently. Able to test solutions learn and iterate quickly

Proactive and pragmatic problem solver

Communicates effectively across multiple mediums

Work Environment / Physical Requirements Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities duties or performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

NA

Required Experience:

IC