Spa Manager

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

• Lead the team in achieving membership service retail and revenue goals
• Coach the front-desk team to improve membership conversions upgrades rebooking and retention
• Build a strong membership culture focused on both acquisition and long-term member relationships
• Drive service-provider utilization through effective scheduling rebooking membership growth and sales initiatives
• Monitor KPIs identify opportunities and create action plans to improve performance
• Take ownership of key business results including sales labor management revenue and profitability

• Recruit onboard train and develop a high-performing team
• Establish a positive culture built around accountability teamwork growth and exceptional service
• Set clear expectations and coach employees toward measurable goals
• Recognize strong performance and address performance gaps promptly and professionally
• Create an environment where talented people want to stay perform and grow

• Set the standard for an exceptional guest experience
• Build strong relationships with members and guests
• Resolve concerns professionally with a solutions-focused approach
• Ensure every interaction reflects Hand & Stones commitment to wellness and outstanding service

• Oversee daily spa operations staffing scheduling and company standards
• Optimize staffing and schedules to support guest demand and business performance
• Maintain a clean professional organized and welcoming environment
• Ensure company policies procedures and operational standards are consistently followed
• Use reporting and performance data to make informed business decisions
  
  

• 23 years of management experience in a spa salon fitness wellness retail hospitality or other service or membership-based business
• Demonstrated success leading a sales-driven team
• Experience coaching employees toward measurable goals and KPIs
• Strong recruiting training and team-development skills
• Excellent communication organization and problem-solving abilities
• A proactive ownership-minded approach you see what needs to be done and take action
• Comfort analyzing performance metrics and turning them into action
• Ability to thrive in a fast-paced growing environment
• Availability to work a flexible schedule including evenings and at least one weekend day
• A genuine interest in wellness and the benefits of massage and skincare services

• $50000$60000 base salary based on experience performance-based bonuses
• Additional benefits include:
  • Monthly complimentary massage or facial
  • 30% employee discount on retail products
  • Paid Time Off (PTO)
  • Ongoing leadership development through Hand & Stones Manager Development Program
  • Professional supportive and team-oriented work environment
  • Opportunity to grow professionally as our business grows
    
    

We have opportunities for Massage Therapists Estheticians Spa Managers and Spa Associatesat all stages of their careers. Full Time Part Timewe can provide the perfect fit with FLEXIBLE schedules.

Hand & Stones focus is on creating an experience that exceeds our guests expectations. We treat every guest & employee with respect. We know if you have happy employees you will have happy clients. Become part of the team and youll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination benefits compensation day to day activities and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.