Spa Manager

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

• Direct the spas daily operations and ensure every guest receives a consistent welcoming and professional experience.
• Recruit interview onboard and retain qualified Massage Therapists Estheticians and Spa Associates.
• Lead coach and develop employees while creating a positive accountable and team-oriented workplace.
• Prepare employee schedules based on appointment demand provider availability peak hours and labor targets.
• Coordinate payroll information new-hire orientation training performance evaluations and other employee processes.
• Set clear sales expectations and coach the front-desk team on membership conversion rebooking retail sales and guest retention.
• Monitor inventory levels coordinate purchasing and ensure treatment rooms and operational areas have the necessary supplies.
• Oversee POS transactions cash controls daily reconciliations and basic bookkeeping-related activities.
• Develop and manage operating budgets while monitoring revenue payroll expenses and overall profitability.
• Review key performance measures including membership growth conversion cancellations utilization rebooking retail sales and labor costs.
• Support presale grand-opening local marketing referral and community-outreach programs to build awareness and generate new business.
• Maintain a clean organized and professional spa environment that complies with company policies and applicable health and safety requirements.
• Respond promptly and professionally to guest concerns service-recovery situations and employee issues.
• Partner closely with ownership to review results identify opportunities and implement plans for continued growth.

• Previous management or supervisory experience in the spa or wellness industry is required.
• Demonstrated ability to lead employees manage performance and build a collaborative team culture.
• Experience recruiting interviewing onboarding training and evaluating employees.
• Strong sales-management skills preferably within a membership-based or service-oriented business.
• Ability to understand retail calculations pricing sales performance labor costs and basic financial reports.
• Working knowledge of inventory control purchasing cash-handling procedures and bookkeeping practices.
• Experience using POS scheduling payroll and business-management systems.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills; bilingual or multilingual capability is a plus.
• Sound judgment and problem-solving skills particularly when addressing guest or employee concerns.
• Experience with local marketing merchandising vendor coordination or promotional programs is preferred.
• Strong negotiation and relationship-management skills.
• Availability to work evenings weekends and peak business periods when necessary.

• Experience opening a new spa wellness studio salon or other service-based location.
• Familiarity with membership sales recurring-revenue businesses and customer-retention strategies.
• Knowledge of the Northlake Argyle Roanoke Trophy Club Southlake or surrounding North Texas market.
• Experience managing Massage Therapists Estheticians or other licensed service providers.

We have opportunities for Massage Therapists Estheticians Spa Managers and Spa Associatesat all stages of their careers. Full Time Part Timewe can provide the perfect fit with FLEXIBLE schedules.

Hand & Stones focus is on creating an experience that exceeds our guests expectations. We treat every guest & employee with respect. We know if you have happy employees you will have happy clients. Become part of the team and youll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination benefits compensation day to day activities and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.