Spa Director

Extraordinary People Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options including medical dental and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

• And more!

We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing

• Create and execute an annual sales marketing social media and community engagement plan that promotes the Sedona Spa to current and prospective members resort guests HGV owners local residents and community partners through campaigns packages referral opportunities seasonal offers on-property promotions approved digital content events member benefits and wellness education.
• Establish measurable financial and operating goals; manage membership sales treatment revenue retail sales utilization average ticket capture rate payroll product cost inventory discounts budgets forecasts purchasing plans and variance explanations; and implement corrective actions to improve revenue profitability and cost control.

• Ensure effective retail execution including product presentation merchandising inventory management promotion of retail sales reconciliation of monthly sales reports retail inventory controls and clear performance goals for retail sales.

• Maintain accurate and current membership records including member status contact information billing details benefit eligibility freezes cancellations renewal dates monthly dues annual fees failed payments past-due balances adjustments refunds reconciliation and follow-up in coordination with Finance and approved systems and procedures.
• Develop and evaluate member and guest communications events wellness programming open houses community activations and promotional experiences that sustain interest deepen relationships promote member benefits and renewal opportunities and generate incremental revenue.
• Lead daily spa operations including staffing scheduling service standards treatment protocols front desk execution reservations retail execution inventory controls opening and closing procedures payment oversight and facility readiness.
• Recruit onboard train coach schedule support and recognize spa providers and support Team Members; establish clear expectations for productivity service quality consultation rebooking retail recommendations member engagement open communication wellbeing inclusion belonging trust and respectful leadership consistent with HGVs People First philosophy.

• Ensure all required staff trainings are completed and documented in accordance with Company departmental safety and regulatory requirements.

• Maintain hazard communication practices including proper maintenance storage and accessibility of Safety Data Sheets (SDS) for products used within the department.

• Maintain documented provider license and credential verification required establishment licenses permits postings records sanitation practices infection-control procedures health and safety requirements and inspection readiness applicable to services offered; coordinate promptly with Human Resources Risk Management and property leadership when a compliance concern is identified.

• Maintain sanitation infection control and required postings in accordance with Arizona State Barbering and Cosmetology Board regulations.

• Work with Engineering and Housekeeping tomaintaina clean safe functional compliant and guest-ready facility; document escalate and follow up on equipment maintenance sanitation infection-control or life-safety concerns.
• Respond to member and guest concerns professionally and promptlyidentifyrecurring themes and implement service-recovery and continuous-improvement actions.
• Perform other related duties as assigned.
• Embodies the Hilton Grand Vacations Values of Hospitality Integrity Leadership Teamwork Ownership Now
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

What are we looking for

To fulfill this role successfully the individual should possess the following qualifications knowledge skills abilities and experience:

• Business development membership growth marketing execution community outreach and revenue management in a spa wellness hospitality fitness or membership-based environment.
• At least 3 years experience of supervisory or management experience in a similiar industry and 3-5 years experience of related experience.
• Ability to work evenings weekends and holidays as schedule needs dictate
• CPR certification required
• Working knowledge of spa operations treatment scheduling providerutilization retail and inventory controls budgeting forecasting payroll management and financial reporting.
• Ability tomaintaindetailed membership payment licensingcredential and compliance records with accuracy confidentiality and consistent follow-through.
• Strong written verbal presentation relationship-building and digital communication skills including the ability to develop professional promotional content and member campaigns.
• Ability to interpret operating resultsidentifytrendsestablishaction plans and hold teams accountable for measurable outcomes.
• Sound judgment organization attention to detail and ability to manage competing priorities in a guest-facing operation.
• Proficiencywith Microsoft 365 and the ability to work with / learn Book 4Time spascheduling point-of-sale membership payment reputation and social media platforms.

In addition the following qualifications knowledge skills abilities and experience are preferred:

• Book4Time experience scheduling membership POS payment and reporting workflows.
• Spa membership and revenue management renewals retention utilization retail sales payroll and KPI ownership.
• Luxury spa or resort leadership full-service spa operations service recovery provider coaching and guest/member experience.
• Marketing revenue growth and community outreach execution campaigns local partnerships social media coordination events member communications and revenue generation.
• Arizona spa compliance familiarity provider licensing establishment requirements sanitation infection control and inspection readiness.