Spa Concierge

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

Drift Spa
Drift Spa is a holistic wellness destination where guests are invited to step away from the noise of daily life and immerse themselves in tranquility. The front desk is more than a point of entryit is the threshold to restoration.

Summary

Were seeking a Front Desk Representative to be the welcoming face of Drift Spa. This role ensures a seamless guest journey from check-in to check-out while upholding our philosophy of luxury service and intentional care. If you love hospitality organization and creating a sense of ease for others this role is for you.

• Warmly welcome guests and guide them through their spa experience.
• Manage appointments scheduling and guest communications with accuracy and
  professionalism.
• Provide knowledgeable recommendations on services treatments and retail products.
• Support the team with administrative tasks and coordination to ensure operational flow.
• Anticipate guest needs resolving concerns with thoughtfulness and integrity.
• Maintain the front desk area lobby relaxation room and sanctuary (locker rooms) as a calm
  organized and inviting environment.
• Perform tea ceremony/ aromatherapy for guests with intention precision and gratitude.

• High school diploma or equivalent.
• Previous proven experience in hospitality spa or luxury service preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Professionalism balanced with warmth and empathy.
• Ability to multitask gracefully in a guest-facing role.
• Alignment with holistic wellness and Drifts philosophy of intentional care.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

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Equal Opportunity Employer