Solutions Implementation Advisor

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Team Overview

Role Overview and Core Responsibilities

• Act as the primary interface for the onboarding and management of Neustar Trusted Call Solutions suite of services for Enterprise and Telecom customers.
• Serve as a single point of contact to project manage complex customer-facing and internal projects from contract through launch often spanning multiple quarters.
• Develop and execute complex project plans that align customer timelines business requirements and internal resource allocation to ensure successful deployments.
• Translate business requirements into technical use cases workflows and data flows that are implemented within Trusted Call Solutions.
• Provide onboarding expertise customer training and operational support while clearly communicating complex technical concepts to both technical and non-technical audiences.
• Support customers by addressing requests with urgency coordinating issue resolution and escalating technical concerns to internal teams when needed.
• Apply strong problem-solving skills to identify risks define mitigation strategies and deliver business-focused solutions that drive customer value.
• Partner closely with product sales operations and engineering teams to deliver exceptional customer experience and successful project outcomes.
• Represent the voice of the customer by providing market feedback that helps refine best practices and drive product and service improvements.
• Build trusted customer relationships through reliable execution technical consultation and engagement management best practices.

Required Knowledge and Experiences

• 5 years of experience in Account Management Customer Success Customer Relations Implementation or Project Management roles where managing customer-facing initiatives and driving successful outcomes was a primary responsibility.
• Demonstrated expertise in project management methodologies and project lifecycle management including planning execution risk management stakeholder communication and delivery.
• Experience translating business requirements into technical solutions use cases data flows or implementation plans to support customer onboarding and solution deployment.
• Bachelors degree required or equivalent combination of education and relevant professional experience demonstrating the ability to manage complex customer engagements and projects.
• Knowledge of the Telecom Communications or SaaS industries is preferred as it helps accelerate understanding of customer environments technical integrations and market needs.

Required Technical Skills

• Experience using CRM platforms such as Salesforce to manage customer relationships implementation activities and customer engagement records.
• Proficiency with Microsoft Office tools including Excel PowerPoint Word and Outlook for project management reporting documentation and customer communications.
• Ability to document and interpret technical requirements data flows integration processes and implementation workflows.
• Experience using project management tools and platforms to track project milestones timelines deliverables risks and dependencies.
• Strong technical aptitude with the ability to quickly learn and apply complex technology solutions while supporting customer implementations.

Were also looking for the preferred skills below. Whether you are proficient or could use some brushing up were happy to support your career development and growth in:

• Experience supporting Enterprise customers through complex onboarding implementation or deployment projects.
• Knowledge of Trusted Call Solutions branded calling caller authentication or related telecommunications technologies.
• Experience working with cross-functional products engineering sales and operations teams in a matrixed environment.
• Familiarity with customer training change management and adoption of best practices.
• Experience managing multiple concurrent projects while maintaining a high level of customer satisfaction.

Benefits that support every part of your life:

At TransUnion we design benefits to help youfeel well do well and plan wellfrom day one.

For Your Health: Enjoyday-one eligibilityfor medical dental and vision coverage plus supplemental plan options. Spousal domestic partner and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: Weve got your back withcompanypaid basic life and AD&D optionalvoluntary life and AD&Dfor you and your family andshort and longterm disability. You can also opt into alegal planpet insurance andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support were here for every chapter. AccessDependent Care FSA for possibility of an employer match a andup to 12 weeks of paid parental leavewith eligibility for a thoughtful gradual return.

For Your Future: Build toward whats next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resourcescareer coaching and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursementflexible time off for exempt employees or paid time off for nonexempt employees up to 12 paid holidays per year commuter benefits employeediscountscharitable gift matching andpaid volunteer time off plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapycoaching and emotional wellbeing programs alongside guided meditation and resources that supportphysical mental social and financial wellness.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.

TransUnion Overview:

At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; thats why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good youll work with great people pioneering products and cutting-edge technology.

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