Solutions Engineering Manager

This role is located in Somerville MA - We are a hybrid work environment and are in the office 3 days/per week.

Tulip the leader in AI-native frontline operations is helping companies around the world equip their workforce with composable connected apps leading to higher quality work improved efficiency and end-to-end traceability across operations. Tulips cloud-native no-code platform powered by embedded AI is driving the digital transformation of industrial environments through composable human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT Tulip is headquartered in Somerville MA with offices in Germany Hungary Singapore Israel and Japan. Tulip has been recognized as a World Economic Forum Global Innovator a 2024 Deloitte Technology Fast award winner one of Energages Top Workplaces USA and one of Built In Bostons Best Places to Work and Best Midsize Places to Work.

About You:

You are a hands-on technical expert who gets energy from helping other people get better at their craft. You area leader who wants to keep building alongside your team while you coach them. You like being close to customers and the shop floor and you work backwards from the value they need. You share what you learn give honest feedback in the moment and look for ways to do more with less.

What skills do I need

• 6-8 years of experience in solutions engineering implementation or technical consulting with manufacturing or industrial customers
• Deep expertise building composable apps and integrations on Tulip or a comparable no-code platform including debugging complex solutions built by others
• Experience leading customer discovery and scoping estimating effort and communicating project risk to plant and executive stakeholders
• 1 years of people management experience including coaching performance conversations and helping team members grow
• Nice to have: experience in regulated industries such as life sciences
• Experience using AI tools to speed up solution delivery is a plus
• Bachelors degree or equivalent working experience

Key Responsibilities:

• Lead and grow a team of Solutions Engineers through weekly 1:1s clear quarterly goals ongoing feedback performance conversations and individual growth plans
• Spend roughly half your time hands-on delivering customer projects yourself and setting the standard for app design integration quality and best practices
• Own delivery quality and results for your teams projects including utilization time to first value and customer satisfaction and step in on escalations
• Partner with Sales and the Head of Professional Services on scoping: lead discovery effort estimates and statements of work while protecting margin and feasibility
• Plan team capacity and staffing and help recruit interview and onboard new hires
• Pilot AI-enabled delivery on live customer projects and share reusable assets and lessons with the global Professional Services team
• Youll travel up to 25%

Key Collaborators:

• Solutions Engineers Project Managers and other Solutions Engineering Leaders
• Sales Pre-sales engineering Customer Success and Professional Services Operations

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you dont match every requirement applying gives you the opportunity to be considered.

Were building a strong diverse team that values hard work families and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health Dental Vision Short-term Disability Long-term Disability Life Insurance AD&D Insurance Flexible Spending Account (FSA) Commuter Benefits Parental Leave and 401(K)
• Flexible work schedule and unlimited vacation policy
• Learning & Development program
• Virtual company events and happy hours
• Fitness subsidies
• An inclusive dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip we celebrate all. Qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status. Help us build an inclusive community that will transform frontline operations.

The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted actual compensation will be determined depending on multiple factors including job-related knowledge & skills experience business needs geographical location market compensation data and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $125000 - $155000 per year.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws ensuring all personal candidate information is handled securely and ethically.