Solutions Engineer

Artera

Job Location:

Santa Barbara County, CA - USA

Yearly Salary: $ 100000 - 117000

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers needs evolve. Trusted by 1000 specialties FQHCs health systems and federal agencies Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management post-visit care and more.

Hear from our CEO Guillaume de Zwirek about why we are standing at the edge of the biggest technological shift in healthcares history!

Our award-winning culture:Our award-winning culture: Since founding in 2015 Artera has consistently been recognized for its innovative technology business growth and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (); Deloitte Technology Fast 500 (); Built In Best Companies to Work For ( 2026). Artera has also been recognized by Forbes as one of Americas Best Startup Employers Newsweek as one of the Worlds Best Digital Health Companies and named one of the top 44 Startups to Bet your Career on in 2024 by Business Insider.

Applicants must be currently authorized and have the ability to provide proof of full-time long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.

ABOUT THE OPPORTUNITY

Artera is seeking an Agentic AI Solutions Engineer who can bring deep technical insight to the discovery process guide solution optimization and craft a technical vision that wins over complex healthcare organizations. You wont just be demoing features; youll be architecting agentic AI workflows to prove how Artera can solve the industrys most persistent communication gaps.

In this role youll serve as a key technical advisorcollaborating closely with Sales Customer Experience and Product teams to conduct deep technical discovery design highly scalable enterprise architectures and drive pre-sales deal strategy. Youll help shape future-state customer workflows dismantle complex integration challenges and accelerate platform adoption by translating cutting-edge AI capabilities into real operational value for healthcare systems.

Responsibilities

Agentic Solutions Architecture: Architect and propose optimized solutions for healthcare workflows using Arteras AI suite explaining how AI can safely reason call tools and interact with patients via voice and text.
- Technical Discovery & Requirements Analysis: Conduct technical discovery sessions with prospects to evaluate system architecture workflow needs and data integration requirements.
- RFP/RFI & Security Review Leadership: Author definitive technical responses to RFPs RFIs and security questionnaires demonstrating how Artera satisfies both functional and compliance requirements.
Strategic Product Demonstrations: Lead compelling value-driven demonstrations of the Artera platform for prospective clients. Go beyond feature-clicking to tell a cohesive story of how our core software and AI capabilities seamlessly orchestrate patient communication collapse operational overhead and improve patient access metrics.
- Technical Architecture & Deal Strategy: Serve as the technical authority during the pre-sales cycle defining the ideal future-state architecture and ensuring seamless technical alignment between prospect ecosystems and Arteras platform.
- Technical Continuity & Deployment Handoff: Act as the technical guide during the transition from sales to service rollout. Provide consultative high-level oversight to Arteras post-sales delivery teams to guarantee the architectural integrity of the scoped AI workflows is preserved during implementation.

Requirements

Experience: 3 years of relevant experience in solutions engineering or technical consulting.
Patient Access Domain Knowledge: Strong familiarity with healthcare operations. You understand the operational friction points surrounding centralized scheduling patient intake/registration and referral management allowing you to speak the same language as healthcare operations leaders.
Technical Concept Comprehension: Translate complex AI/ML concepts (e.g. context windows Retrieval-Augmented Generation Model Context Protocol) into highly clear value-driven information for clinical operational and executive C-suite stakeholders.
- AI & LLM Literacy: Firm grasp of Agentic AI paradigms including token limits prompt engineering Claude CLI Claude Retrieval-Augmented Generation (RAG) data pipelines and the Model Context Protocol (MCP) framework.
- System Interoperability Acumen: Deep understanding of how health systems integrate with each other. Comfortable reading API documentation map complex data fields evaluate payloads/webhooks and can pinpoint data dependencies during early-stage discovery.

$100000 - $117000 a year

The compensation for this role will be based on level of experience and the geographic tier in which you are located. Compensation for this role is made up of a base salary with the possibility to earn an additional $30000/yr through our bonus structure. This position also will be eligible for equity in the form of stock options.

OUR APPROACH TO WORK LOCATION

At Artera we believe the best work happens when people are truly connected. Our AI services model has shown whats possible when small focused teams move fast together the speed of collaboration pace of career growth and quality of what we build can become stronger when teams share space. As we grow we want every new teammate to feel part of an in-person community from day one.

Thats why we are focusing our U.S. hiring in three cities where we are investing in offices and building strong local teams:

Santa Barbara CA (Our HQ)
Seattle WA
Kansas City KS/MO

Unless a roles posting states otherwise new U.S. roles are based in one of these three cities and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; well walk you through what to expect for your specific role and city during the interview process.

Focusing on offices and hiring in a few locations rather than spreading thin across many cities lets us invest deeply in each one so every team has real community mentorship and momentum in person.

WORKING AT ARTERA

Company benefits- Full health benefits (medical dental and vision) flexible spending accounts company paid life insurance company paid short-term & long-term disability company equity voluntary benefits 401(k) and more!

Career development - Manager development resources employee development funds

Generous time off- Company holidays Winter & Summer break and flexible time off

Employee Resource Groups (ERGs)- We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs job requirements and individual qualifications. All candidates are considered without regard to race color religion gender sexual orientation gender identity national origin age disability genetics protected veteran status or any other protected status.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation please reach out to emailprotected.

DATA PRIVACY

Artera values your privacy. By submitting your application you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our.

SECURITY REQUIREMENTS

All employees are responsible for protecting the confidentiality integrity and availability of the organizations systems and data including safeguarding Arteras sensitive information such as Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies regulatory requirements and applicable standards and frameworks by implementing safeguards monitoring for threats reporting incidents and addressing data handling risks or breaches.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

ABOUT ARTERAOur Mission: Make healthcare #1 in customer service.What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner we bring over a decade of healthcare experience to address urgent workflows from day one and b...