Solutions Engineer

Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice so teams can spend less time firefighting and more time building.

Trusted by 200000 organizations Sentry is todays application monitoring standard and our team is building its AI-native future.

The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that:

• Developers can effectively identify and resolve slowdowns and errors in their applications.

• Development teams increase developer productivity and customer satisfaction.

• Understand customers pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.

• Develop best practices educational offerings and content around error and performance management open-source or the Sentry product (ex: how-to articles and/or videos on specific functionality of the product).

• Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices

• Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption.

• Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentrys product roadmap with improving time to value-delivered.

• Enjoy talking about technology and interfacing with engineers and engineering leaders.

• Appreciate working in a dynamic environment on a variety of projects with customers from lots of different industries.

• Love flexing your creative brain by developing solutions resources and content from scratch (scripts code samples demos sales-consumable collateral/documents etc.).

• Have a fast-paced results-driven mindset.

• Love developer tools open-source and/or all things software development life cycle!

• 3 years as a Solutions Engineer (preferred) Implementation Consultant Support Engineer or Software Developer with experience leading projects and/or working with customers.

• Hands-on experience working with programming languages and frameworks including JavaScript Python Java Ruby React React Native Mobile Native (iOS and/or Android) etc.

• Possess excellent communication and presentation skills.

• Problem solver knowledgable and can-doer

The base salary range (or hourly wage range if applicable) that Sentry reasonably expects to pay for this position is $140000 to $160000 USD. A successful candidates actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including without limitation the candidates work location education work and other relevant experience skills and job-related knowledge. A successful candidate will be eligible to participate in Sentrys employee benefit plans/programs applicable to the candidates position (including incentive compensation equity grants paid time off and group health insurance coverage). See Sentry Benefits for more details about the Companys benefit plans/programs.

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs or (b) seek employment with Sentry. We strive to build a diverse team with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone everywhere should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.

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Required Experience:

IC