Solutions Engineer

What Youll Do:

Partner with Sales to secure the technical win

• Lead technical discovery scoping sessions and qualification calls with engineering DevOps and platform teams.
• Deliver high-impact product demos whiteboard sessions and tailored technical deep dives.
• Design and execute POCs including benchmarking CI performance optimizing pipeline architecture and validating ROI models.

Act as a trusted technical advisor to customers

• Build credibility with architects engineering managers SREs and CTO-level stakeholders.
• Translate engineering pain into clear solution designs using our CI cloud.
• Guide customers on best practices for CI modernization ephemeral compute cost optimization and migration off hyperscalers.

Solve technical challenges in real time

• Assist customers in debugging CI performance bottlenecks runner reliability issues or pipeline misconfigurations.
• Help teams optimize GitHub Actions at scale and adopt ephemeral runners effectively.
• Maintain deep technical understanding of the companys architecture and how it integrates into complex enterprise environments.

Influence product direction

• Capture customer feedback and use cases advocating for features and improvements that accelerate adoption.
• Collaborate with Engineering and Product to validate requirements shape roadmap decisions and improve usability for large-scale CI teams.

Support expansion and long-term success

• Participate in strategic account planning with AEs CSMs and leadership.
• Identify technical expansion opportunities within existing customers.
• Ensure smooth handoff from evaluation to onboarding working closely with post-sales teams.