Solutions Architect Tier 3 Engineer

Solutions Architect / Tier 3 Engineer

Managed Services Solution Design & Senior Technical Escalation

Anderson Technologies is a trusted technology advisor that helps growing organizations build the technology cybersecurity and operational foundations needed to scale with confidence. For more than 30 years we have partnered with business leaders to align technology investments with business goals reduce risk improve operational maturity and create a stronger platform for future growth.

Growth is not only what we help our clients achieve. Its what we expect for our team. We invest in people who are curious accountable collaborative and committed to continually developing their skills while helping clients solve meaningful business challenges.

We are seeking a Solutions Architect / Tier 3 Engineer to serve as our highest point of technical escalation and the lead technical designer for client solutions. This is a hybrid architect-and-engineer role: you will resolve the complex high-stakes issues that Tier 1 and Tier 2 cannot while designing the cloud network and infrastructure solutions that underpin new projects migrations and client onboarding.

Working closely with the VP of IT Operations the service desk and the project delivery team you will own the technical depth of the practice raising the standard of our support strengthening how our projects are scoped and delivered and mentoring the engineers around you. It is a role for a senior technologist who solves the hardest problems and makes everyone on the team better in the process.

• Serve as the final escalation point for the most complex service desk tickets that exceed Tier 1 and Tier 2 capability including issues breaching SLA thresholds.
• Diagnose and permanently resolve Microsoft 365 Azure networking and connectivity issues including business-critical outages affecting client internet and VoIP phone systems.
• Lead root-cause analysis to move recurring incidents from repeated break/fix to permanent remediation and document fixes in the knowledge base.
• Identify patterns across escalations and recommend improvements to service desk processes tooling and standards that reduce ticket volume and speed resolution.

• Architect cloud hybrid and on-premises environments that are secure resilient and scalable to each clients needs.
• Design Azure and Microsoft 365 environments with an emphasis on operational resilience backup and business continuity.
• Evaluate and recommend platforms tools and standards to be adopted across the client base.

• Provision and manage Azure subscriptions for client projects including access control and cost visibility.
• Administer Microsoft 365 tenants manage tenant-to-tenant migrations resolve duplicate accounts and manage licensing.
• Configure and maintain directory synchronization and identity across client tenants.

• Serve as technical lead for new client and end-user onboarding ensuring clean cutover and data integrity.
• Lead file and data migrations and resolve sync and integration issues across platforms such as SharePoint Egnyte and mapped network drives.
• Partner with the project delivery team to translate designs into executable plans guide resourcing and sequencing and uphold scope timeline and quality standards throughout delivery.
• Provide technical oversight and quality assurance on project execution stepping in to resolve technical roadblocks that put timelines at risk.

• Provide technical input and effort estimates for Statements of Work (SOWs) and IT assessments.
• Support sales engineering with hardware and software quotes sizing and vendor sourcing.
• Translate client requirements into accurate deliverable technical scope.

• Manage and tune remote monitoring and management (RMM) and security alerting to reduce noise while catching real threats.
• Validate backups and disaster-recovery readiness across client environments.

• Establish and maintain runbooks standard operating procedures and configuration documentation that make both support and project delivery more consistent and repeatable.
• Model strong troubleshooting discipline and knowledge-sharing serving as a go-to technical resource the team relies on.
• Champion continuous improvement identifying bottlenecks across support and delivery workflows and driving practical fixes.

• Minimum 7 years in an MSP or IT services environment with progressively greater technical responsibility.
• Deep hands-on expertise administering Microsoft 365 and Microsoft Azure.
• Strong networking fundamentals: LAN/WAN VPN firewalls DNS and VoIP troubleshooting.
• Proven experience with tenant email and file-share migrations.
• Working proficiency with PSA and RMM tooling (e.g. Autotask ConnectWise Kaseya NinjaOne or Datto RMM) in a ticket-driven environment.
• Excellent root-cause troubleshooting and the discipline to resolve issues permanently.
• Clear client-ready written and verbal communication including the ability to explain technical concepts to non-technical stakeholders.

• Relevant certifications such as Microsoft Azure Administrator Microsoft 365 Certified: Administrator Expert CompTIA Network / Security or equivalent.
• Experience mentoring or coaching junior technicians or leading a technical workstream.
• Familiarity with backup / BCDR security-awareness and compliance platforms.
• Prior client-facing solution design or pre-sales engineering experience.

• Ownership & Follow-Through takes end-to-end responsibility for hard problems and sees them through to permanent resolution.
• Leads by Influence elevates the people and processes around them without relying on formal authority: coaches peers sets the technical standard and builds trust across teams.
• Adaptability & Prioritization thrives in a fast-paced environment and manages multiple client needs without daily direction.
• Client-Focused Judgment balances technical excellence with business context to recommend right-sized solutions.
• Structured & Repeatable brings process documentation and consistency to everything they touch.
• Collaboration works effectively across the service desk project delivery and sales engineering.
• Education Bachelors degree or equivalent experience and certifications.