Solution Design Manager

The Solution Design Manager serves as MGFs dedicated solution design practitioner responsible for developing fully scoped operationally validated and technically feasible solutions for specialized LTL opportunities across the lead-to-agreement process. This is a senior individual contributor role that operates as a critical partner to commercial and pricing teams ensuring that key solution criteria are defined before the first phase of pricing is complete and that a full Business Requirements Document (BRD) is in place before any opportunity moves into implementation.

In recognition that MGFs lead-to-agreement process is still maturing solution design and pricing often run in parallel rather than sequentially. The Solution Design Manager is expected to work fluidly within this reality prioritizing the right inputs at the right stages flagging risks proactively and avoiding becoming a bottleneck while still ensuring quality does not erode as deals move quickly.

The role is solution-design agnostic by design meaning the Solution Design Manager is expected to work across both the operational/CX dimensions of solution design (service level structure exception handling customer experience workflows) and the technical dimensions (third-party integration requirements data exchange specifications system capability assessment). Individual practitioners may bring deeper expertise in one area but the role is defined to cover the full solution design scope.

In addition to supporting active deals the Solution Design Manager plays a key role at the handover from commercial to implementation leading the transition alongside the commercial owner and serving as the person best positioned to explain the full solution to the implementation team operations CX and any other downstream stakeholders. Beyond deal support this role actively contributes to MGFs scalable solution design capability by developing templates frameworks and documentation standards that enable consistent repeatable execution as the business grows.

Own end-to-end solution design for specialized LTL opportunities including white glove threshold delivery pool point programs and other complex or differentiated service structures from initial requirements intake through delivery of a complete Business Requirements Document (BRD)

- Translate customer requirements RFP specifications and commercial objectives into structured fully defined solution packages that capture operational flows service level parameters CX touchpoints exception handling protocols and technical integration requirements

- Partner with commercial and pricing teams across a parallel iterative deal process: ensure key solution criteria are defined and documented before the first phase of pricing is complete and that the full solution is captured in a BRD prior to implementation handoff

- Assess third-party integration requirements as a core component of solution design evaluating data exchange compatibility technical feasibility and partner readiness and escalate risks or open questions proactively so they can be resolved or consciously accepted before deals advance

- Validate operational capability and capacity including network service center carrier and staffing availability as a required input to every solution design; surface gaps and coordinate cross-functionally to resolve or flag them before they become post-commitment surprises

- Lead the implementation handover alongside the commercial owner serving as the primary solution explainer to the implementation team operations and all downstream stakeholders ensuring continuity between what was designed and what gets executed

- Develop and maintain scalable solution design tools including solution templates capability assessment checklists pricing intake review procedures and BRD documentation standards that improve consistency and reduce cycle time

- Support MGFs expansion into more complex multi-Maersk-product solution design by building familiarity with the capabilities constraints and integration requirements of adjacent Maersk products

- Define the CX layer of complex solutions including customer-facing service level structures communication protocols escalation paths and exception workflows ensuring CX commitments are specific feasible and aligned with MGFs operational model

- Contribute structured actionable product feedback to product and commercial leadership based on recurring patterns capability gaps or unmet customer requirements identified through solution design work

Company Benefits:

• Medical
• Dental
• Vision
• 401k Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$125k - $130k annually

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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