Solution Architect, US

Who we are

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing build roads and bridges run our manufacturing factories ensure that we get healthcare service and provide us with reliable phone and internet connectivity. As entrepreneurs have we considered solving their problems and making them more productive

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We are a remote-first global team headquartered in Silicon Valley with a hybrid workforce across the United States Canada Europe Latin America Singapore and Bangalore India with leading investors that include Accel ICONIQ Capital Founders Fund Newfund Capital NGP Capital Tiger Global Management and Qualcomm Ventures LLC.

What were looking for

If youre a Solution Architect with a proven track record of transforming complex technical requirements into well-structured customer-centric solutions wed love to meet you. Experience in Field Service Management is a must particularly in defining system specifications and identifying opportunities to optimize solutions. You should also bring experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments.

Were looking for people who thrive in agile collaborative global teams and who enjoy working with best-in-class technology to deliver meaningful impact.

Where youre located

Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed either remotely or in-person (occasional travel needed).

What youll do

• Partner with lead solution architects to gather and analyze business and technical requirements define solution scope and document processes.
• Facilitate workshops customer meetings and design sessions to align stakeholders on solution design.
• Collaborate closely with product development and cross-functional teams to design scalable customer-aligned solutions.
• Define and maintain technical implementation documentation (e.g. Low-Level Designs).
• Evaluate configure and customize product features while ensuring integration and implementation best practices.
• Troubleshoot technical issues propose solutions and provide post-implementation support.
• Contribute insights to continuously improve Ziniers product roadmap and delivery methodology.

What youll bring

• 612 years of SaaS experience in professional services or client-facing roles.
• Proven experience in Field Service Management (required).
• Background in high-growth startups with evolving product roadmaps (preferred).
• Creative problem-solving skills for addressing product gaps and business challenges.
• Experience delivering solutions in an Agile environment.
• Familiarity with project management tools such as JIRA Confluence or equivalents.
• Strong technical knowledge of enterprise applications workflows integrations and databases.
• Working knowledge of data models JavaScript and JSON.
• Exceptional communication skills in English with the ability to engage with stakeholders across diverse levels and backgrounds.
• High attention to detail reliability and follow-through.

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