SoftwareSystems Quality Engineer

Fords Research and Advanced Engineering team takes new ideas from theory to reality. Every day we develop advanced energy management and propulsion technologies create cutting-edge materials and manufacturing processes and curate world-class cabin experiences that redefine what it means to drive a Ford. Join us in shaping the future of Ford Motor Company as part of a global organization with exceptional colleagues in world-class facilities. As part of Ford Design youll be at the cutting edge of Fords most strategically critical work designing people and societys needs into the heart of our next generation of products services and experiences.

In this position...
Were seeking a data-driven technically curious Quality Engineer to lead quality improvement efforts across in-vehicle infotainment and connectivity systems with a particular focus on infotainment systems audio systems and cluster systems as well as connectivity including gateway modules telematics modules Ford mobile app and the this role you will own key quality metrics unify quality issue tracking across multiple data sources and partner with cross-functional engineering and software teams to rapidly diagnose and resolve customer-impacting issues.

What youll do...

This role is built for someone who thrives on troubleshooting complex systems is comfortable reading code and working directly with developers and wants to use coding and connected vehicle data to drive measurable improvements in product quality and customer satisfaction.

• Own and improve core quality metrics Repairs per 1000 Cost Per Unit (CPU) Cost Per Repair (CPR) and end-to-end (E2E) problem solving velocity through continuous monitoring analysis and improvement initiatives.
• Lead a unified quality agenda consolidating issues identified across diverse sources such as customer claims DTC data service turnaround speed dealer special service handling connected vehicle data mobile app data and warranty spend.
• Conduct root-cause and Pareto analysis to identify the top contributors to infotainment audio and cluster failures as well as connectivity issues across gateway modules telematics modules mobile app and cloud services across both early-life (low-time) and in-service (high-time) populations.
• Use scripting and code review (e.g. Python SQL) to pull correlate and analyze data across DTC logs telematics/cloud data mobile app logs and connected vehicle telemetry and translate findings into technical conversations with software/firmware/cloud developers.
• Represent the quality function at internal and cross-team quality forums presenting findings status and recommendations.
• Drive timely resolution of priority items on the quality agenda ensuring nothing critical falls through the cracks.
• Assemble cross-functional support proactively engaging peers and subject-matter experts (including infotainment connectivity and cloud/mobile app developers) to accelerate resolution of customer-facing issues.
• Identify and implement process improvements to reduce manual effort and streamline quality escalation management.
• Maintain proper tracking and throughput on individual tickets in JIRA/QAI/IRIS.
• Submit monthly quality reports with action plans and detailed status.
  

Youll have...

• Bachelors degree in Electrical Engineering Software Engineering Computer Engineering or similar.
• 2 years of hands-on coding experience (Python C C or equivalent) including the ability to read/review code and logs well enough to have credible technical conversations with software firmware and cloud/backend engineers.
• 2 years of experience with engineering tools databases and defect tracking systems (Diagnostic Engineering Tool IVS VADR JIRA).
• 2 years of experience with service tools/applications (e.g. FDRS PTS workshop manuals).
• 2 years of experience with quality methodologies (Root Cause Analysis 8D Fishbone Is/Is Not 5-Why).
• 2 years of experience collaborating across teams including with upper management and peers.

Even better you may have...

• Masters degree in Electrical Engineering Software Engineering Computer Engineering or similar.
• 2 years of experience with software analysis/testing CAN bus technology and tools (log review root cause analysis) and/or Connectivity protocols relevant to telematics and gateway modules.
• Knowledge of Six Sigma and/or Quality/Reliability tools (DoE Taguchi Methods FMEA); Green Belt or Black Belt certification a plus.
• Solid grasp of infotainment cluster and vehicle connectivity architectures (gateway modules telematics control units mobile app integration cloud backends).
• Working knowledge of Ford quality tracking resources (GSAR Datacubes IRIS SIMPSN GCQIS etc.).
• Familiarity with mobile app diagnostics and cloud service monitoring/logging tools.
• Strong interpersonal skills to connect with a diverse group of stakeholders and multi-functional teams including software and cloud developers.
• Ability to prioritize competing demands from multiple teams and stakeholders.
• Ability to instill a quality/performance mentality across levels of the organization.
• Resilience in adapting to new tools/processes while managing existing workload.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

This position is a range of salary grades 7-8 and ranges from $.
Final determination of salary grade will be based on candidates skills and experience and base salary will be set within the applicable range according to job scope responsibility and competitive market value.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid #LI-KD1