Software Support Engineer

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay transparency
• Global Opportunities

Learn More Here: Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The base pay range for this role is estimated to be$65000 - $140000 at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.

What you Will Do in This Role:

• Provide technical support to customers via phone email and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems.
• Assist in the creation of support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

What We Are Looking For:

• Bachelors Degree (Computer Science Software Engineering or related field)
• Proven experience in software support or a similar role
• Strong problem solving skills and attention to detail.
• Excellent communication skills both written and verbal.
• Experience with Oracle / MS SQL databases
• Experience with Windows operatingsystems
• Material handling experience
• Experience with Java C C# or Python
• Customer Service experience