Software Support Analyst

POSITION TITLE: Software Support Analyst

FLSA: Exempt

REPORTS TO: Director of Information Systems

TERMS OF EMPLOYMENT: 240Days and benefits will be specified in the employee contract. Contract will be prorated based on the actual start date.

QUALIFICATIONS

• Bachelors degree from an accredited university in Computer Science Management Information Systems Information Technology Engineering or a related field.
• Two or more years of experience supporting software applications data management reporting or technical support including troubleshooting problem-solving and end-user support.
• Experience creating reports dashboards and data visualizations using application reporting tools spreadsheets or similar technologies.
• Working knowledge of SQL data analysis reporting concepts data integrity and system integrations.
• Ability to create and maintain basic scripts automated processes or workflows to improve efficiency.
• Experience with application administration user training troubleshooting and customer support.
• Advanced proficiency in Microsoft Excel including formulas pivot tables data visualization and data queries.
• Strong analytical organizational communication customer service and problem-solving skills with the ability to manage multiple priorities and work independently and collaboratively.
• Ability to quickly learn new applications adapt to changing priorities and maintain accuracy while meeting deadlines.
• Experience in maintaining data privacy security and compliance requirements.

DISTRICT VALUES

• We will always put student needs first.
• We believe relationships matter.
• We expect accountability.
• We operate with transparency.
• We prioritize student and staff safety.

ESSENTIAL JOB FUNCTIONS

• Administer manage and support district software applications and related business processes ensuring systems are secure efficient and functioning as expected.
• Identify prioritize troubleshoot and resolve application data reporting and escalated support issues through research testing collaboration and problem-solving.
• Serve as a subject matter expert for assigned applications business processes and data systems.
• Develop maintain and distribute reports dashboards queries and data visualizations to support district state federal and departmental reporting needs.
• Analyze validate and manage data to ensure accuracy integrity completeness and compliance with district state and federal requirements.
• Create and maintain automated processes scripts workflows and other tools that improve efficiency and reduce manual effort.
• Upload extract manipulate validate and manage data within district applications and information systems.
• Assist with software implementations data migrations system integrations reporting projects and other technology initiatives.
• Collaborate with departments vendors and technology staff to identify needs improve workflows and develop effective technical solutions.
• Manage application security user accounts permissions and access controls in accordance with district policies and data privacy requirements.
• Provide training documentation and ongoing support for district software applications reporting tools and data systems.
• Maintain and update the ticketing system knowledge base documentation procedures and support resources to ensure accurate tracking and efficient issue resolution.
• Communicate status updates technical information and progress toward resolution to users and stakeholders throughout the support process.
• Monitor application performance and data quality to proactively identify issues improve system effectiveness and enhance customer satisfaction.
• Lead or participate in cross-departmental projects and initiatives while effectively managing priorities timelines and stakeholder expectations.
• Maintain the confidentiality integrity and security of sensitive data and district information systems.
• Demonstrate strong customer service communication project management organizational and problem-solving skills while effectively managing multiple priorities and deadlines.
• Perform other duties as assigned by administration.

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar related or a logical assignment to the position.

OTHER JOB RESPONSIBILITIES

• Must have the ability to lift at least 20 pounds occasionally.
• Ability to endure prolonged standing walking sitting kneeling occasional reaching above the head or the shoulders bending squatting.

See Salary Schedule

For our salary schedule click this link to visit our district website.

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if interested.

Required Experience:

IC