Software Services Project Manager

Software Services helps SEL customers turn theirBlueframeinvestment into working adopted and expanding solutions. As a Software Services Project Manager you will lead customer engagements from the first conversation through deployment adoption and expansion. You will bring clarity to complex work keep the team and the customer aligned and make sure that what we promise plan and deliver stayin sync. You do not need to be the technical expertonthe room you need to be the person who makes it possible for everyone else to do their best work.

We are looking for project managers wholead withcommunication organization and empathy; who can hold a schedule and a difficult conversation at the same time; and who are genuinely curious about the technical work happening around them. We will teach youBlueframe DTS and the shape of our engagements. You bringthe disciplineandthe customerinstincts.

What to Expect

This is a strategic new team at SEL and this role sits at the heart of it. Expect visibility direct customer relationships meaningful collaboration with engineers and leaders and the chance to help design how Software Services runs.

• Youllown the customer relationship on delivery.Youllbe the person the customer counts on to know where things standwhatscoming next and what they need to do to be ready.

• Youlllead our engagement lifecycle.From kickoff and planning through validation go-live and adoption checkpointsyoullkeep the planhonestand the team focused on customer outcomes.

• Youllpartner closely with engineers.You do not need to be a technical architect you need to be a great teammate to the people who are and comfortable asking the questions that move the work forward.

• Youllshape how Software Services works.Templates playbooks dashboards reporting rhythms KPI reviews and reusable practices are being built right now and this role is part of that.

Essential Duties and Responsibilities

• Lead customer engagements from planning through deployment validation adoption and handoff.

• Own theengagementsschedule milestones risks dependencies decisions and communications.

• Serve as the customers primary point of contact for engagement delivery and progress.

• Facilitate alignment across customer stakeholders operations IT/OT cybersecurity compliance engineering and leadership without needing to be the technical expert.

• Coordinate work across Software Services engineers Engineering Services Sales Technical Support Product Engineering and R&D.

• Keepscopeclear. When new needs come up help decidetogether how to handle them.

• Maintain the artifacts that make delivery visible: schedules status updates risk logs decisions and customer-facing summaries.

• Contribute to reusable engagement patterns playbooks templates dashboards checklists and lessons learned that make the next engagement better.

• Support KPI tracking and reporting so that leadership customers and the team can see how engagements are performing.

• Partner with Sales and Account Management onexpansionconversations and adoption success.

• Mentor teammates and grow with the team as Software Services grows.

• Understand. Create. Simplify.

• Other duties as assigned.

Required Qualifications and Experience

• Three or more years of project management program coordination ordeliveryleadership experience.

• Proven ability to lead schedules risks dependencies and communications for projects with multiple stakeholders.

• Strong written and verbal communication skills comfortable talking with engineers customers and executives in the same week.

• Comfort working across ambiguity and helping teams find clarity.

• Willingness to learn the technical domain (Blueframe Software Services practices utility/industrial operations) at a level that lets you ask good questions and make good decisions.

• Comfort coordinating technical work without needing to personally perform it.

Preferred Qualifications and Experience

• PMP CSMSAFe or comparable project or program management training.

• Experience with software deployment systems integration or technical program management.

• Exposure to utility industrial critical infrastructure or OT-adjacent work.

• Experience running FATs SATs pilots or structured customer readiness activities.

• Experience preparing executive summaries adoption reports KPI reviews or business scorecards.

• Familiarity with tools such as project management platforms Microsoft 365 or collaboration and reporting tools.

You do not need most of these to apply. Communication organization and curiosity carry the most weight.

Knowledge Skills and Abilities

• Ability to translate customer goals into a clear plan the team can execute.

• Ability to lead people meetings and decisions with structure and empathy.

• Ability to hold a difficult conversation professionally and constructively.

• Ability toidentifyand communicate risk before it becomes a problem.

• Ability to write clearly and concisely the kind of writing that saves everyone time.