Software quality engineer (US)

About WRITER

WRITER is where the worlds leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And were proving its possible through powerful trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITERs end-to-end platform hundreds of companies like Mars Marriott Uber and Vanguard are building and deploying AI agents that are grounded in their companys data and fueled by WRITERs enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest Radical Ventures and ICONIQ Growth WRITER is rapidly cementing its position as the leader in enterprise generative AI.

Founded in 2020 with office hubs in San Francisco New York City Seattle Austin Chicago and London our team thinks big and moves fast and were looking for smart hardworking builders and scalers to join us on our journey to create a better future of work with AI.

About the role

Are you passionate about ensuring the highest quality for cutting-edge generative AI applications As a software quality engineer at WRITER youll play a critical role in shaping the reliability performance and trustworthiness of our AI-powered work orchestration platform. Youll be at the forefront of defining and implementing rigorous quality strategies for our enterprise-grade LLMs and AI agents directly impacting how hundreds of global companies unlock transformational value through AI. This is a unique chance to dive deep into the unique challenges of AI quality assurance and make a tangible difference in a rapidly evolving field.

This is a hybrid role based out of our London San Francisco Seattle and New York City hubs. You will report directly to the director of engineering.

What youll do

• Define and implement comprehensive quality assurance strategies and test plans for our AI agents and LLM-powered applications ensuring exceptional product reliability and performance.

• Designing and developing automation frameworks: creating robust scalable and maintainable automated test frameworks from scratch or enhancing existing ones. Youll need proficiency in at least one language like Typsecript Python.

• Collaborate closely with product managers machine learning engineers and data scientists to understand complex AI features and model behaviors translating them into effective test cases and validation criteria.

• Drive the continuous improvement of our testing processes and infrastructure integrating automated checks within our CI/CD pipelines to ensure rapid high-quality releases.

• Identify document and track software defects and inconsistencies performing root cause analysis to provide actionable feedback to development teams.

• Monitor production systems and AI model performance proactively identifying potential issues and contributing to post-release quality validation.

• Champion quality best practices across engineering teams fostering a culture of ownership and continuous improvement in delivering world-class AI solutions.

• Designing managing and maintaining test data strategies and mock services to ensure stable isolated and repeatable test execution.

• Experience designing developing or integrating agentic AI systems AI skills and the Model Context Protocol (MCP).

• Manage the full defect lifecycle by analyzing customer feedback and debugging logs to identify prioritize and track software bugs collaborating closely with development teams to ensure timely resolution.

What you need

• 5 years of hands-on experience in software quality assurance or engineering with a strong focus on testing complex distributed systems or AI/ML applications.

• 5 years of experience working with GitHub actions

• Proficiency in programming languages like Python or Typescript for test automation and experience with modern testing frameworks such as Playwright.

• Solid understanding of AI/ML concepts including model evaluation metrics data pipelines and the unique challenges of testing generative AI outputs.

• Experience with cloud platforms (AWS Azure GCP) and containerization technologies (Docker Kubernetes) in a CI/CD environment is a big plus.

• Exceptional analytical skills to dissect complex problems and a keen eye for detail ensuring no bug goes unnoticed.

• A collaborative spirit that helps you Connect cross-functional teams to common quality goals Challenge existing assumptions to build better systems and Own the end-to-end quality of our products.

• Demonstrated ability to drive initiatives independently and thrive in a fast-paced evolving startup environment.

Benefits & perks (US Full-time employees)

• Generous PTO plus company holidays

• Medical dental and vision coverage for you and your family

• Paid parental leave for all parents (16 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Wellness stipend for gym massage/chiropractor personal training etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We dont make hiring or employment decisions based on race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other basis protected by applicable local state or federal law. Under the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

By submitting your application on the application page you acknowledge and agree to WRITERs Global Candidate Privacy Notice.

Required Experience:

IC