Software Integration Engineer Data and Network

About the role

This is an in-office position. The teams you support are in the field deployed at program sites operating our systems and moving data. You are their remote lifeline: when data stops flowing a field network wont come up an operator station misbehaves or a box needs debugging you resolve it from the office so program staff and the field teams dont have to travel to fix it. You are the Level 2 escalation behind our Level 1 on-site support and when the support queue is quiet you contribute to general software development. We have a strong preference for an in-person in-office candidate though remote may be considered for the right person. Depending on the program youll also step into Level 1 on-site support expect roughly 25-35% travel averaged across the year.

What youll do

• Own the health of our field data pipeline monitor that data is being captured and uploaded from program sites diagnose failures and drive them to resolution remotely.
• Provide Level 2 remote support to Level 1 on-site staff and to program teams on the ground across several field-facing systems: field networking (setup configuration mesh/tactical networks) operator control stations and message-transport systems that connect operators to deployed systems.
• Debug issues across the stack Linux systems networking and our data and comms tooling and either fix them directly or coordinate the right engineering owner.
• Read and write Python to inspect patch and improve support and automation scripts that keep field infrastructure running.
• Document recurring problems and fixes so on-site (Level 1) staff can self-serve reducing the need for anyone to travel to a site to keep systems running.
• Travel to program sites to provide hands-on Level 1 support when a program needs it roughly 25-35% of the time averaged over the year. - Contribute to general software development when the support queue is light tooling automation and features that improve the systems above.
• Act as a utility player: flex onto adjacent software and infrastructure tasks as team needs shift.

Minimum Qualifications

• Bachelors degree in a technical field or equivalent hands-on experience.
• Solid networking fundamentals able to configure IP addressing DNS DHCP routing/switching VLANs and VPNs and troubleshoot a network from the ground up. Bonus points if you understand how these are implemented and work under the hood.
• Comfortable with Linux and basic command-line debugging (logs services processes connectivity).
• Able to read and write Python for scripting and troubleshooting. - Strong attention to detail and a methodical follow-through approach to problems.
• Clear communicator who can guide non-experts through steps remotely.
• Willing to travel to program sites for on-site support roughly 25-35% on average.
• A strong willingness to work with agentic AI to accomplish your goals.

Preferred Qualifications

• Experience supporting deployed/field systems or remote sites.
• Familiarity with data pipelines upload workflows or large-file data movement. - Experience with field/tactical networking mesh radios unreliable links NAT/gateways.
• Exposure to DevOps practices CI/CD containers config management monitoring/alerting.
• Some C/C is a bonus helpful for going deeper on our systems over time but not required to start. - Scripting beyond Python (Bash) and comfort with cloud or on-prem storage.
• Prior help-desk IT field-service or Tier-2 support experience.
• Interest in robotics/autonomy and working alongside field-deployment teams.

US Salary Range
$120000$200000

The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience education specialized training critical expertise training and more. Equity in Forterra is included in most of our full-time high-demand roles and is therefore considered part of Forterras overall compensation addition to base salary and equity Forterra offers competitive benefits for full-time employees including:

• Premium Healthcare Benefits: Three plan options including an HSA-eligible plan with Forterra covering 80% of the plan premium for you and your dependents.
• Basic Life/AD&D short and long-term disability insurance plans 100% covered by Forterra plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 days accrued per year.
• A minimum of 7 weeks fully paid parental leave for birth/adoption.
• A $9k annual tuition reimbursement or professional development stipend.
• Fully stocked beverage refrigerators with all the Celsius your little heart desires.
• 401(k) retirement savings plan including traditional Roth 401(k) and after-tax deferral with company match up to 4%.

Your recruiter will be able to share more information about our salary and benefits offering during the hiring process.

CLEARANCE ELIGIBILITY - This position may require eligibility to obtain and maintain a U.S. security clearance. For more information about U.S. Security Clearances:click here.

Forterra is an equal-opportunity employer providing and promoting equal employment opportunity in all personnel are unique talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain.

All qualified applicants will receive consideration for employment without regard to any factor including veteran and disability status and criminal history in accordance with applicable local state and federal laws.

Forterra is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

To see Forterras candidate data privacy policy please visitForterra Legal Job Applicant Privacy Notice.

Required Experience:

IC