Software Engineering Manager Senior- Salesforce (Sales Servicing API Integration)

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As an Software Engineering Manager Senior within PNCs Technology organization you will be based in Cleveland OH; Pittsburgh PA or Dallas TX.

We are seeking a Technical Manager to lead a high-impact Salesforce (EDGE) engineering team supporting Sales Servicing Marketing Cloud Account Engagement CPQ API integrations and enterprise banking solutions.
This role will be responsible for:
Delivering critical business capabilities such as sales operations case management pricing quoting and margin optimization
Ensuring scalable integrations and production stability
Driving timely execution of releases
The ideal candidate will bring strong Salesforce platform expertise hands-on leadership and the ability to effectively manage lean teams delivering business-critical functionality.

Key Responsibilities
Technical & Delivery Leadership
Manage development projects teams and application support functions
Oversee application development installation and maintenance
Ensure adherence to quality standards and enterprise guidelines
Drive product strategy from a technical leadership perspective
Salesforce & CPQ Delivery
Lead development across Salesforce platform (Sales Cloud Service Cloud Marketing Cloud Account Engagement CPQ)
Deliver pricing quoting and margin optimization capabilities
Ensure solutions align with business needs and enterprise architecture
API & Integration Oversight
Guide development and delivery of integrations (REST/SOAP APIs)
Ensure scalability security and performance of integrated systems
Team & Resource Management
Lead mentor and develop engineering teams
Maximize staff contribution through professional development and teamwork
Manage hiring performance and vendor coordination
Production Stability & Risk Management
Support root cause analysis and issue resolution in production environments
Ensure secure and compliant application design across layers
Monitor system performance and continuous improvements
Stakeholder Engagement
Interface between engineering product and leadership teams
Communicate technical concepts effectively to business stakeholders

Experience
5 years of experience in a technology management role
Experience leading software development teams and projects
Experience working across the full SDLC using Agile methodologies
Proven experience handling production issues and root cause analysis
Technical Skills
Strong experience with Salesforce platform (Sales Cloud Service Cloud)
Hands-on knowledge of:
oApex Lightning SOQL
oSalesforce integrations (REST/SOAP APIs)
Experience with Salesforce CPQ (preferred)
Strong understanding of:
oAPI design and integration patterns
oData models and enterprise architecture
Engineering & Architecture
Experience with microservices architecture (Spring Boot REST SOAP)
Experience securing applications (authentication authorization RBAC)
Cloud exposure (Azure AWS containers) preferred
Leadership & Delivery
Proven experience managing engineering teams (10 members)
Experience leading lean teams with critical dependencies
Strong coaching mentoring and team-building skills
Experience delivering enterprise-scale solutions and managing releases
Domain Knowledge (Preferred)
Banking / Financial Services experience
CPQ pricing and quoting domain exposure
Understanding of regulatory and compliance requirements
Experience with revenue optimization use cases
Key Competencies
Strong decision-making under resource constraints
Ability to balance technical depth with leadership
Excellent communication between business and technology teams
Focus on risk mitigation and operational stability
Nice to Have
Salesforce certifications (Platform Developer Architect CPQ Specialist)
Experience with CI/CD tools (Jenkins Maven Git)
Test automation experience (Selenium Cucumber etc.)
Strong problem-solving mindset and project management experience

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Manage a group of software engineers/managers across multiple product lines.
• Oversee the talent management of engineering talent including recruiting mentoring and enabling a culture of learning with a focus on engineering craftsmanship.
• Foster technological innovation ensuring adoption of current trends capabilities and practices emerging in the market. Encourage sound technology choices are made and drive innovative technology architecture and solution design.
• Identify issues share best practices and drive continuous improvement.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Application Development Business Management Customer Solutions Design Group Problem Solving Process Improvements Release Management Software Solutions User Experience (UX) Design

Agile Development Application Development Tools Coaching Others Continuous Learning Design Thinking Emerging Technologies Influencing Innovation

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree PhD or certifications is desirable. Industry experience is typically 8 years. At least 5 years of prior management experience is typically lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $123200.00 $274560.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 06/12/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.