Software Engineer Tech Support

Job Location:

Grand Rapids, MI - USA

Monthly Salary: $ 65000 - 140000

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Dematic is looking for a talented Software Support Engineer to provide remote second level customer support with Dematics Customer Service team. The work schedule for this opening is a weekly 8am-5pm EST position. The employee will work closely with customers first level technicians and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages operating systems databases and networking.

We offer:

What We Offer:

Career Development
Competitive Compensation and Benefits
Pay transparency
Global Opportunities

Learn More Here: provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The base pay range for this role is estimated to be $65000 - $140000 at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.

Tasks and Qualifications:

What You Will Do In This Role:

Works with moderate guidance
Analyzes and improves tools systems and processes
Resolves moderately difficult issues and manages recurring tasks
Accountable for process efficiency and effectiveness

What We Are Looking For:

Associate degree in Engineering IT or related field (Bachelors preferred).
13 years of experience in technical support or data analysis.

Required Experience:

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About Company

KION

We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.

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