Software Engineer Sr (ServiceNow Technology Engineer ServiceNow Platform Engineer)

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Software Engineer Sr within PNCs Technology organization you will be based in Pittsburgh PA or Strongsville OH or Phoenix AZ.

ServiceNow Technology Engineer / ServiceNow Platform Engineer
Job Summary
The ServiceNow Technology professional is responsible for the design development configuration administration and operational governance of the ServiceNow platform. This role ensures stable scalable and secure delivery of ServiceNow capabilities across IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) and related enterprise workflows. The position partners closely with infrastructure application security and business teams to enable standardized processes automation and data integrity across environments.

Key Responsibilities
Platform Engineering Development & Administration
Design develop configure and customize ServiceNow applications and platform capabilities using industry best practices.
Configure and extend core ServiceNow modules such as Incident Problem Change Request Service Catalog CMDB and Knowledge Management.
Develop and maintain workflows Flow Designer flows business rules UI policies client scripts and server-side scripts using JavaScript.
Integrations & Automation
Design and support integrations with enterprise systems using REST SOAP APIs MID Server and data sources.
Support CMDB and CSDM implementations including data modeling reconciliation discovery and data integrity.
Enable automation and orchestration to reduce manual effort and improve service delivery efficiency.
Platform Operations & Stability
Support ServiceNow environment health across development test and production instances.
Perform platform upgrades patching and release management activities in alignment with organizational change controls.
Monitor system performance and availability proactively addressing risks to reduce service degradation or outages.
Reporting Dashboards & Analytics
Develop dashboards KPIs and reports to provide operational visibility into service performance compliance and risk.
Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes.
Collaboration & Delivery
Work closely with product owners architects infrastructure teams and business stakeholders to gather requirements and deliver technical solutions.
Participate in Agile/Scrum ceremonies including grooming sprint planning testing and retrospectives.
Create and maintain technical documentation for configurations integrations and platform standards.

Required Technical Skills
Hands-on experience developing and supporting the ServiceNow platform.
Strong knowledge of ServiceNow scripting (JavaScript Glide API).
Experience with ITSM and ITOM concepts and enterprise service workflows.
Experience with ServiceNow integrations (REST SOAP MID Server).
Working knowledge of CMDB CSDM and service data models.
Familiarity with Agile and ITIL-based service delivery models.

Education & Experience
Bachelors degree in Computer Science Information Systems or a related technical field (or equivalent experience).
Typically 38 years of experience working with the ServiceNow platform in an engineering or development role.
Experience supporting enterprise-scale implementations across multiple ServiceNow modules.

Preferred Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (e.g. ITSM CMDB)
ITIL Foundation (v4 preferred)

Soft Skills & Competencies
Strong analytical and problem-solving skills
Ability to translate business needs into technical solutions
Excellent written and verbal communication skills
Ability to work independently and collaboratively in cross-functional teams
Continuous improvement mindset with a focus on platform excellence

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
• Proposes & designs software solutions to address complex business needs.
• Writes code tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Application Development Business Management Customer Solutions Design Group Problem Solving IT Service Management (ITSM) Process Improvements Release Management ServiceNow IT Service Management (ITSM) Software Solutions User Experience (UX) Design

Application Delivery Process Application Design Architecture Application Development Tools Application Testing Packaged Application Integration System Development Life Cycle Technical Troubleshooting Technical Writing/Documentation

Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $86250.00 $158125.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 06/03/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.