Software Development Manager, Device Services

Every Apple operating system app and service is proven on real hardware before it reaches a customer and Device Services makes that possible at scale. We own and operate critical portions of Apples shared device-testing infrastructure: the physical labs a fleet of tens of thousands of devices and the software that supports them. Improvements to this infrastructure allow every software team at Apple to move faster and to ship with greater are looking for a seasoned engineering manager to lead an established nine-person team - spanning software development systems engineering and production services - across our San Diego Santa Clara Valley and Munich sites. This is a leadership role focused on people execution and cross-team delivery. You will bring predictability to a team that carries significant operational load help a group of strong individual engineers work as a collaborative team and steer strategic infrastructure programs to completion.

As the teams manager you are accountable for its people its delivery and the health of the systems it runs. Your focus is to make execution predictable strengthen collaboration and drive a portfolio of concurrent time-sensitive programs new initiatives improvements and simplifications to completion.

Leads and develops a nine-person team of software systems and production-services engineers supporting their performance and career predictable delivery through planning prioritization and on-call and incident the operational health of the shared device-testing infrastructure that Apple engineers depend cross-team infrastructure programs to completion managing scope dependencies and coordination with partner a collaborative team culture that reduces siloed work and single points of technical and architectural trade-offs and coaches senior the team to partners and leadership and advocates for their needs.

* 5 years of experience managing software or systems engineering teams with a track record of developing engineers and growing their scope and careers.n* Strong technical foundation in distributed systems and infrastructure at scale - reliability and fault tolerance automation and the operational practices (CI/CD monitoring and observability incident response) that keep large fleets and services healthy.n* Able to engage at a low level on system design architecture and operational trade-offs - contributing to and challenging technical decisions (APIs reliability testing strategy security) while keeping a strategic view.n* Proven ability to bring predictable execution to a team with heavy operational/on-call load - instituting planning prioritization incident and runbook discipline and turning reactive work into committed scheduled applying AI and LLM-based tools to improve engineering and operational workflows and helping a team adopt leading a portfolio of concurrent programs with real cross-team dependencies - holding scope sequencing dependencies and surfacing hard architectural technical and risk questions communication and a collaborative leadership style that builds shared ownership and knowledge-sharing across a in Computer Science a related field or equivalent professional experience.

Experience leading a team through significant change such as retiring operational toil through consolidation or automation and growing operations-focused engineers into higher-leverage systems and software-development guiding full-stack teams that own their systems end to end including the data and database leading distributed of building strong relationships with partners understanding and advocating for their with the teams technology areas e.g. Linux and macOS virtualization configuration management observability relational and NoSQL databases and services written in Python Go or Ruby/Rails.