Software Development Engineer Test, Customer Systems

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world Join Apples Information Systems and Technology (ISu0026T) organization.u2028ISu0026T is the engine behind everything Apple does for customers and for the people who build for them. Its Apples central nervous system. Supporting 2.5 billion active Apple devices processing billions of secure transactions and keeping the technology that defines modern life running flawlessly ISu0026T makes the impossible feel effortless.u2028u2028Do you love building solutions to handle global complexity and immense scale Imagine what you could do Systems is part of ISu0026T and drives the technology behind Apples customer support experience from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCares online support platform which handles 6 billion visits per year delivering seamless high-quality support to Apple customers around the is where individual imaginations gather together committing to the values that lead to great work. Every new product we build service we create or Apple Store experience we deliver is the result of us making each others ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world changing lives for the better. Its the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in we can do the best work of our lives. Here youll do more than join something youll add Customer Experience Engineering team is looking for a passionate Software Quality Engineer to contribute to design analysis and certification of our support apps. We are looking for someone who is equally passionate about quality and using light weight processes to consistently achieve it. The role would also involve interacting with cross-functional engineering and product teams to test features perform root cause analysis and drive the quality of our customers experience.n

In this dynamic and fast-paced role you will be directly responsible for ensuring the quality of Apples customer support experience focusing on consistent functionality performance and stability. This involves understanding new and existing feature implementations to craft informed and robust testing charters authoring test scenarios scripts and plans and then executing functional performance and stability testing. You will also write and review automation test scripts identify and report defects with first-level root cause analysis and consistent reproduction steps and champion quality efforts by collaborating with test automation engineering product management and engineering program teams.

4 years experience in software quality assurance -on experience building and maintaining test frameworks using tools such as RestAssured or Selenium nProficiency in one or multiple languages such as Java Python etc.

Experience testing iOS native and Safari-based web with performance testing tools (e.g. JMeter Gatling) and load/stress/scalability testing of AI-driven testing tools nExperience as a team lead preferred