Software Development Engineer, RBKS Platform Ops

At Ring we build with AI first. Thats not a tool choice its how we work: documentation design code and daily operations all run through AI to deliver software at the fastest possible pace. The Platform Ops team builds the platforms that make this way of working possible across RBKS and we run our own operations the same way.

Our mission is operational excellence through AI. We own the platforms RBKS engineering ships through and relies on daily: the MCP platform connecting AI assistants and agents to internal tools at over 150K invocations a day the device Emulator that 50 service teams test against the service knowledge platform behind the orgs operational health view and the AI observability layer tracking the orgs AI workloads. Device onboarding runs through automation incident tickets arrive with AI-assisted analysis and repetitive work is where we point our automation next.

Were looking for an SDE II who already works this way. You reach for AI first when documenting designing and coding and you pair that with strong code review judgment the ability to catch and correct what tooling or other developers get wrong. You want to own systems end to end and you enjoy building automation that makes daily work easier for the engineers around you.

Key job responsibilities
Design build and operate backend services and platform components used by engineering teams across RBKS

Build MCP servers and agent workflows that automate operational work and connect AI tooling to production systems

Own large components end to end: design implementation testing deployment and production support

Identify repetitive tasks and processes and build automation into your day-to-day work

Prototype new technology evaluate feasibility and drive best practices and engineering excellence

Participate in the teams on-call rotation and improve the systems behind recurring issues

A day in the life
We are a Day 1 team we never settle for maintenance. Every day youll build the tools and systems that make other Builders faster using AI to automate what used to take entire teams. Youll ship production code most days and see it used by real teams the same week working across our platform services the MCP and agent layer and the systems that keep RBKS services healthy.

About the team
The Platform Ops team owns operational excellence developer tooling and AI-powered automation for RBKS. We build the systems that keep services healthy and make builders productive from service health platforms and device emulation to AI agents that automate operational toil. Our mission is simple: every builder ships faster every service runs better and AI does the heavy lifting on everything that can be automated.

We operate across Ring Blink Key and Sidewalk a connected ecosystem of physical and digital products serving millions of customers worldwide. Were based in Hawthorne CA and we run lean: real ownership and real room to grow.

- 3 years of non-internship professional software development experience
- 1 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- Bachelors degree or foreign equivalent in Computer Science Engineering Mathematics or a related field
- Experience building internal tools platforms or infrastructure used by other engineers

- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Hands-on experience with LLMs AI agents or agentic workflows
- Experience building developer platforms CI/CD systems or monitoring infrastructure
- Experience with AWS services (Bedrock SageMaker or similar)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Hawthorne - 143700.00 - 194400.00 USD annually