Software Dev Engineer II, Customer 360 and AI

Amazons mission is to be Earths most customer-centric company. Customer360 is Amazons centralized memory system that captures reconciles and makes retrievable everything we know about each customer across all Amazon experiences. This unified memory enables AI-powered personalized experiences where preferences stated once are understood everywhere from shopping on to watching on Prime Video to talking with Alexa.

As a builder in Customer360 youll work at the intersection of large-scale data systems and AI. Youll design and build infrastructure that processes customer signals across Amazon powers contextual retrieval for AI experiences and enables privacy-by-default data sharing at scale.

Were looking for an SDE II who can own and drive technical solutions end-to-end across ambiguous problem spaces. Youll lead the design and implementation of systems that serve hundreds of millions of customers spanning real-time data pipelines retrieval systems privacy infrastructure and AI integrations. Youll make architectural decisions that balance scale latency correctness and privacy and youll influence the technical direction of the team.

Youll partner closely with senior engineers applied scientists and product leaders to translate customer and business needs into robust scalable systems. Youll raise the bar through code reviews design reviews and mentorship of junior engineers. We expect you to identify gaps propose solutions and drive them to completion not just execute on well-defined tasks.

Your work will have high visibility across the organization. Youll operate with significant autonomy own critical components of the Customer360 platform and be accountable for their operational excellence. Youll contribute to our technical roadmap and help shape how Amazon builds its understanding of customers.

If you want to own the systems that make Amazon truly understand its customers and have the technical depth and ownership mindset to drive them forward Customer360 is the place.

- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- 1 years of software development engineer or related occupational experience
- 1 years of designing and developing large-scale multi-tiered multi-threaded embedded or distributed software applications tools systems and services using: C# C Java or Perl experience
- 1 years of Object Oriented Design experience
- Bachelors degree or foreign equivalent in Computer Science Engineering Mathematics or a related field
- Experience programming with at least one software programming language

- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 143700.00 - 194400.00 USD annually