Software Application Support Engineer, Retail & Marcom Engineering

Retail and Marcom Engineering an ISu0026T team builds and operates the systems and experiences that connect Apples products with its customers. The team owns the technology behind both Apples online and physical stores and drives the interactive marketing experiences and tools that keep creative operations moving. Together those functions deliver the technology behind every product story Apple tells and every purchase a customer is the creatively-led global team that oversees Apples global consumer marketing ensuring flawless execution of world-class communications that reach hundreds of millions of customers daily across all platforms. As Marcoms technology arm Marcom Platforms u0026 Services (MPu0026S) is an ISu0026T team specializing in advertising marketing production social and operations technology capabilities. nnWe bridge creative storytelling with technical excellence enabling seamless consumer experiences across owned and partner channels. Marcom and MPu0026S are working cross-functionally to build the future of marketing communications through innovative solutions.

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world Join Apples Information Systems and Technology (ISu0026T) organization. ISu0026T is the engine behind everything Apple does for customers and for the people who build for them. Its Apples central nervous system. Supporting 2.5 billion active Apple devices processing billions of secure transactions and keeping the technology that defines modern life running flawlessly ISu0026T makes the impossible feel effortless.u2028u2028Do you love building solutions to handle global complexity and immense scale Imagine what you could do the role of Software Support Engineer you will play an integral part in Marcoms internal tools by troubleshooting and communicating with the users and this role you will be responsible for creating reviewing and modifying documentation corresponding to the applications usage replying to users questions and communicating with the development team to provide solutions. As a member of the support engineering team you will take an active role in the definition and evolution of standard practices and procedures.

5 years of relevant work problem-solving ability and experience identifying root causes from diverse data sources (logs telemetry customer feedback).nBasic coding knowledge of the Ruby on Rails knowledge of MySQL and Postgres .S in Computer Science Computer Engineering or similar or equivalent related work experience.

Excellent follow-through organizational ability and flexibility in a dynamic demanding desire to work in a fast-paced environment with multiple releases a analytical and problem-solving understanding of security best practices and with monitoring tools (e.g. Splunk).n