Soft Services Specialist

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

The Soft Services Specialist is responsible for supporting soft services operations under approved processes and procedures in accordance with the requirements of all local state and federal mandates. The Soft Services Specialist will be expected to provide superior client service while enhancing their individual personal and professional skills. The role is Client facing and the Soft Services Specialist must be able to exhibit exceptional customer service and communication skills both in-person and virtually.

Key Responsibilities:

• Ensure food services mail services conference services copy centers fitness centers media services secure destruction services & parking are executed in a manner consistent with the Clients global standard processes professional brand image and compliant with applicable local laws rules and regulations

• Conduct monthly / quarterly / annual on-site operational assessments of vendor service level agreements compliance with policies and regulations and performance metrics to ensure flawless execution and stable service delivery for the Client

• Build strong relationships and work collaboratively within the facility management team in the delivery of the services across all business lines (Engineering Transactions Projects Planning etc.) and coordinate with vendors and the Client

• Anticipate and respond to Clients needs and concerns. Serve as the initial point of contact for Client employee inquiries and issues related to Soft Services

• Ensure the customer experience is at the forefront of every client interaction while still adhering to approved policies and procedures

• Assist with the routing and dispatching of work orders to technical staff vendors or other services providers

• Identify potential risks and escalate as appropriate to ensure no privacy breeches security incidents or disruption to the Clients operations occur

• Engage in a culture of continuous improvement and innovation by leveraging business intelligence adopting and participating in the development of best practices new tools process re-engineering and other ideas that provide service delivery efficiencies

• Support ongoing cost reduction programs to reduce operating costs while managing risk

• Implement strategic initiatives at the direction of the Soft Services leadership

• Perform additional job duties as requested

Qualifications

• Bachelors degree or equivalent education and experience

• 2 3 years prior experience in supply chain (vendor) management operations hospitality services facility / property management experience and/or knowledge of commercial real estate preferred

• Outstanding attention to detail

• Ability to manage multiple priorities and deliver results in a fast-paced environment

• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service

• Ability to work independently strong prioritization and time management skills

• Highly organized with a proactive mindset

• Excellent verbal and written communication skills with the ability to communicate professionally

• Proficient skills in Microsoft Office Suite (Excel Work PowerPoint Visio Outlook and Access)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.