Social Worker (Program Coordinator)

This Social Worker (Program Coordinator) position is in the Social Work service within VA White River Junction Healthcare System at the Community Based Outpatient Clinic at the Littleton New Hampshire location.

VA Careers - Social Work: incumbent serves as a Social Work Program Coordinator locally titled Caregiver Support Program (CSP) Manager which provides a state-of-the-art continuum of services education and resources to caregivers of Veterans with complex needs. The incumbent oversees service delivery and coordination of care activities for family caregivers who provide personal care services to eligible Veterans regardless of period of service. The CSP includes the Program of Comprehensive Assistance for Family Caregivers (PCAFC) and the Program of General Caregiver Support Services (PGCSS) at the VA Health Care System. The medical care mental health and psychosocial needs of Veterans receiving Caregiver Support Program services are complex with an increased burden upon their caregivers requiring a high degree administrative and clinical oversight advanced technical consultation creative problem solving and personal mastery skills.

Duties include but are not limited to:

• Provides the full range of supervisory duties which would include responsibility for assignment of work to be performed; performance evaluations; selection of staff training of staff and recommendation of awards advancements and when appropriate disciplinary action.
• Coordinates program implementation with multiple clinical services across all campus locations within the VA Health Care System (HCS) including but not limited to: nursing physical occupational and speech therapists; and mental health and primary care providers.
• Provides clinical interventions to the Veteran and caregiver populations served by the programs.
• Develops and facilitates CSP-program focused direction orientation coaching in-service training staff development and continuing education programs for VA facility staff and the community.
• Develops and implements a plan for outreach to Veterans and Veteran caregivers who may benefit from the CSP program services (but who do not presently use VA for their health care needs).
• Maintains a current network of referral resources to include peer support mentoring groups caregiver skill building and self-care educational opportunities mental health support legal and financial services.
• Directly supervises the VA HCS Caregiver Support Coordinator(s) (CSC) and when applicable Program Support Assistant (PSA) and other interprofessional staff assigned to Caregiver Support Program as outlined in VHA Directive 11152(1) Caregiver Support Program.
• Serves as subject matter expert (SME) to VA Facility leadership and staff for all CSP related issues and serves as a consultant to other VA professionals and administrators on program specific activities.
• Serves as a liaison to Veterans Integrated Service Network Program (VISN) CSP Program and the VA Central Office (VACO) Program.
• Serves as the VA HCS POC for all inquiries and outreach requests regarding eligible PCAFC and PGCSS caregivers.
• Performs additional duties as assigned.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Basic Requirements:

• Education: Have a masters degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the masters degree in social work. Verification of the degree can be made by going to to verify that the social work degree meets the accreditation standards for a masters of social work.
• Licensure: Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the masters degree level. Current state requirements may be found by going to Language Proficiency: Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. 7403(f).

1. Skill in coordinating and implementing one or more specialty program(s) across the facility.
2. Skill in local policy and practice development procedures and/or practice guidelines for the program as prescribed by the program handbook or national directive.
3. Skill in organizing work setting priorities meeting multiple deadlines and evaluating assigned program area(s).
4. Ability to collaborate with internal and external partners to further program goals and enhance patient centered care.
5. Ability to provide the full range of supervisory duties including assignment of work to be performed; performance evaluations; and selection of staff training and recommendation of awards advancements and when appropriate disciplinary action.
6. Ability to oversee the fiscal matters of the functions supervised (including fund controls contracts and equipment expenditures) forecast resource and equipment needs and administer the allocated budget.
7. Knowledge of organizational structure and impact on program operations