Social Services Program Administrator

Under general direction to assist with planning organizing administering and managing the operations functions and programs of the Social Services Branch and Area Agency on Aging in the Human Services Agency; to plan organize direct supervise and manage the operations services and programs of a group of assigned teams within the Social Services Branch; and to do related work as required.

Social Services Program Administrator is a second level supervisory and first level management position within the County Human Services Agency. It has responsibility for assisting with the general management of the Social Services Branch and the Area Agency on Aging of the Agency as well as directing managing supervising and coordinating the operations functions and services of a group of teams in Childrens or Adult Services within the Branch.

Duties may include but are not limited to the following:

• Assist with the general management and administration of the Social Services Branch and State Department of Aging Services in the Merced County Human Services Agency including fiscal management personnel management and program planning and evaluation.
• Plan organizes directs manages and coordinates the operations programs and services of an assigned group of teams within the Branch.
  Serves as a resource for interpretation of Federal and State laws regarding social service programs.
• Has a major role in the development administration and control of the Branch budget.
• Assists with the preparation and presentation of grant applications develops monitors and evaluates social service programs.
• Consults with staff regarding problems with complex social service cases and delivery of services taking corrective actions to improve the quality and efficiency of social services.
• Researches new legislation and programs for local impact develops and interprets and establishes activities to meet goals. Also ensures compliance with all legislative and regulation changes.
• Performs a variety of studies and analysis to maintain the quality and efficiency of social services.
• Responds to the most sensitive complaints from the community foster parents and staff.
• Represents the Human Services Agency and assigned functions with a variety of committees associations and groups.
• Serves as Deputy Director of Human Services Agency-Social Services and the Director of the Area Agency on Aging when delegated.

SKILLS AND ABILITIES

Essential Functions:

• Operate a personal computer and other modern office equipment including repetitive hand and arm motion.
• Frequent use of hand-eye coordination.
• Occasionally sit for long periods of time.
• Occasionally required to operate motor vehicle.
• Communicate effectively with others in person and over the telephone.
• Analyze data interpret policies procedures and regulations develop appropriate conclusions and prepare reports.
• Meet deadlines under stressful conditions.
• Resolve conflicts and respond appropriately to complaints.
• Complete multiple priority projects with conflicting deadlines.
• Establish implement and achieve goals and objectives.
• Maintain confidential information in accordance with legal standards and/or County regulations.
• Represent the County with the community and other agencies.
• Make presentations.
• Train evaluate and supervise staff.
• Develop and maintain skill in mandated automation CWS/CMS program.
• Regular attendance is an essential function.

Knowledge of:

• The functions policies programs and procedures of the County Human Services Agency.
• Requirements administrative techniques and record keeping necessary for efficient and effective delivery of a variety of social and aging services.
• Principles methods and techniques of social casework and the development of social and aging service delivery systems.
• Utilization and development of community resources in social and aging service delivery systems.
• Rules regulations and laws governing the delivery of social and aging services and social casework.
• Development and application of automated methods and systems to eligibility social and aging service delivery and casework.
• Operating policies and general functions of the State Department of Social Services.
• Budget development and expenditure control.
• Public personnel management.
• Business and public administration including organization analysis and development.
• Public personnel management including equal employment opportunity.
• Principles of effective employee management supervision training and development.
• Principles of Public Guardian/Conservator/administration management.
• CWS/CMS automation program.

Ability to:

• Plan organize direct manage and coordinate the operations functions and programs of an assigned group of units in the Social Srvices Branch and the Area Agency on Aging of the County Human Services Agency.
• Provide direction supervision training development and work evaluation for Branch staff.
• Assist with budget development and expenditure control.
• Review the work of assigned staff and resolve a variety of problems.
• Assist with proper implementation and conversion of Branch functions to new automated systems.
• Direct the development maintenance and implementation of unit statistics records and reports.
• Effectively represent the Human Services Agency in contacts with the public community organizations and other government agencies.
• Establish and maintain cooperative working relationships with those contacted during the course of work.
• Develop and maintain teams intra and inter agency

Experience: Three (3) years of professional level work experience in social services including experience in areas such as personnel administrative analysis accounting auditing budgeting or data addition experience must include one (1) year of work experience in a supervisory capacity.

Education:A graduate degree in Public Administration or Business Administration or related field or a masters degree in social work or a masters degree from a two (2) year counseling program.