SoCal JCB Service Specialist

Company ProfileSoCal JCB is a highly successful fast-growing business. We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders backhoe loaders wheel loaders excavators and PurposeThe Service Specialist is responsible for processing service department Work Orders and ordering/receiving parts. This position reports to the Service TypeFull Time Non-ExemptLocationSoCal JCB - Colton CABenefits and Other CompensationJCB offers a comprehensive benefits package including medical dental and vision insurance; 401 (k) retirement plan; paid time off and paid ProcessApplications will be accepted through Careers JCB Careers JCB Jobs JCB or via LinkedIn. The anticipated application window will close on November 6 2026. Major Tasks Responsibilities & Key AccountabilitiesInteract directly with customers meet expectations handle potential problem situations and achieve customer work orders for completeness and accuracy prior to customer billing Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Handles inbound service and parts inquiriesResearch and places parts orders from JCB and various vendorsHandles all shop inquiries in an efficient and responsive manner. Maintains parts and advise technicians of parts and orders. Monitor and update Livelink to drive parts and service revenue. Ensures safety policy and practices are followed Maintains a clean and professional image according to JCB Standards Conducts business in alignment with the companys Values Other duties as assignedMinimum QualificationsHigh school diploma or equivalentBilingual (English and Spanish)Must pass any drug screens background checks and any pre-employment tests which will be conducted in accordance with applicable Skills Abilities & CompetenciesProficiency with Microsoft Word Excel and PowerPointAbility to perform multiple tasks while maintaining a sense of customer service skillsExcellent problem-solving skills ability to think outside the boxStrong interpersonal and team working skillsExcellent oral and written communication with an emphasis on phone skillsAbility to take direction well and work with minimal supervisionJob ConditionsBoth office environment and occasionally manufacturing/factory to noise and temperature RequirementsThe physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job the employee is regularly required to:Remain stationary operate hands to finger handle or feel reach with hands and arms and talk or hear. The employee is occasionally required to stand and move and/or walk. The employee must frequently move and/or transport up to 10 pounds. Specific vision abilities required by this job include close vision distance vision depth perception and the ability to adjust Opportunity EmployerJCB is an equal employment opportunity (EEO) employer in accordance with applicable federal state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability statute or any other characteristic protected under federal state and local laws. EEO EMPLOYER/VET/ Accommodation StatementJCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the JCB Human Resources team at Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company JCB offers many job opportunities outside of the U.S. which can be found through our website at This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.