Small Business Account Tech

Were Looking For: Commercial Lines Account Tech!

Join Our 100% Employee-Owned Team

At Winter-Dent our mission is to help individuals and businesses protect what matters most-whether its their home their livelihood or their financial future. As an employee-owned agency every team member has a stake in our shared success. Were looking for candidates interested in Commercial Lines to support our agency in critical support services upholding Winter-Dents reputation for excellent customer service and partnering with Account Managers to help execute the servicing of commercial accounts.

THE ROLE

• Manage the Select Commercial Certificates email inbox and process certificate requests in a timely and accurate manner
• Process verify and issue endorsements in Applied EPIC on behalf of the Account Manager until licensed for applicable accounts
• Issue and distribute evidence of insurance and auto ID cards to clients through Applied EPIC as assigned
• Attach audit documentation in Applied EPIC and distribute audits to clients
• Process notices of cancellation and reinstatement as assigned
• Review carrier websites for payment information on pending accounts as directed by the Account Manager
• Maintain accurate and complete account documentation in Applied EPIC
• Respond to incoming client and agency communications and assist with directing questions and requests to the appropriate team members

• Manage an assigned small book of commercial insurance accounts with a focus on monoline Auto General Liability and Workers Compensation policies
• Provide timely and accurate account servicing while maintaining strong attention to detail
• Coordinate with Account Managers and other team members to ensure client needs are addressed efficiently
• Identify and escalate account issues or service needs to the appropriate Account Manager

• Serve as a member of the Front Desk Coverage group
• Provide front desk coverage by answering and directing routed agency phone calls
• Provide daily lunch coverage and assist with mail runs
• Provide PTO coverage for team members as needed
• Maintain a professional welcoming and helpful experience for clients carriers and agency partners

• Support New Business Account Manager as requested with creating new business accounts and setting up policies in Applied EPIC
• Enter applications and other required information into Applied EPIC accurately and efficiently
• Assist with gathering and organizing information needed to establish new business accounts
• Conduct marketing and rating activities as requested
• Partner with Account Managers and other internal teams to support the successful setup and servicing of new accounts

• Maintain organized and accurate records within the agencys CRM Applied EPIC
• Work collaboratively with Account Managers and other agency team members to provide consistent high-quality client service
• Assist with additional projects and responsibilities as assigned

WHAT WE OFFER

• Generous benefits package including 2x annual salary employee life insurance employer-funded long-term care coverage employer-funded disability insurance a 3% employer contribution to your 401(k) plan (no match !) competitive health insurance rates generous PTO and company holidays and more.
• An Employee Stock Ownership Plan (ESOP) allows you to build wealth for your future and a tangible stake in Winter-Dents success.
• A positive welcoming and enjoyable workplace culture
• A shared vision to be a trusted leader in risk management and insurance solutions providing security and peace of mind for individuals and organizations

YOUR QUALIFICATIONS & EXPERIENCE

• You have your Property & Casualty (P&C) license acquired upon hire or to be obtained within 90 days of employment
• You have 2 years of insurance industry preferred but not required
• You have proven experience in roles that require multi-tasking high attention to detail organization and emphasis on confidentiality
• You have demonstrated ability to effectively communicate build meaningful connections and calmly de-escalate situations of frustration

WHO YOU ARE

• You have a strong and unwavering commitment to client confidentiality
• You have a client-first mentality and are committed to excellence integrity and professionalism
• You maintain positive and ethical relations with all professional contacts
• You demonstrate commitment to maintaining industry knowledge including staying up to date on latest trends and changes
• You are always willing to help someone in need and believe the success of the team is more important than the success of the individual
• You prioritize minimizing E&O exposure for yourself and your team
• To embody our shared core values: Proactive Continuous Learning Transparency We Do What We Say Lead by Example Vested Other People Matter Pay It Forward

INTERESTED

Even if you dont meet every qualification listed wed love to hear from you. We are interested in finding the right person more than a perfect set of qualifications. Apply today at: or email