Site Reliability Engineer–Incident Response Lead

Type: 90-Day Contract (W-2)
Location: Jersey City NJ
Schedule: Hybrid Onsite Tuesdays and Wednesdays (minimum). Remote the other 3 days.

Duration: 90-day contract approved through the holiday season. Extension possible.
Start Date: ASAP
Hours / On-Call: 40 hours/week. On-call rotation during the holiday period. After-hours work is paid as approved overtime or offset with comp time.

About the Role

Our client is heading into its busiest season of the year and needs a hands-on SRE to keep its platforms stable through peak holiday traffic. You will own SRE practices for the season and lead incident response when something breaks running the bridge driving resolution and making sure the same problem does not happen twice.

What Youll Do

• Lead incident response during the holiday period: triage coordinate the bridge drive resolution and communicate status to IT leadership and business stakeholders.

• Run blameless post-incident reviews and track corrective actions to closure.

• Define and tune SLIs SLOs and alert thresholds for customer-facing and store-supporting systems.

• Build and maintain runbooks escalation paths and on-call procedures for the season.

• Improve monitoring logging and dashboards so issues are caught before customers notice.

• Lead pre-peak readiness work: capacity checks change freezes failover tests and game-day exercises.

• Automate repetitive operational tasks to reduce toil and speed up recovery.

• Take part in the on-call rotation including some after-hours and weekend coverage.

What You Bring

• 7 years in SRE DevOps or production operations with at least 3 years in an SRE role.

• Proven track record leading major incidents (incident commander or equivalent).

• Strong hands-on experience with public cloud Google Cloud Platform and/or Microsoft Azure.

• Hands-on with observability tools (e.g. Datadog Splunk Dynatrace Grafana/Prometheus or similar).

• Scripting and automation skills in Python Bash or PowerShell.

• Working knowledge of infrastructure-as-code (Terraform or similar) and CI/CD pipelines.

• Experience with ITSM incident and change processes (ServiceNow or similar).

• Calm under pressure with clear written and verbal communication.

Nice to Have

• Retail or e-commerce peak-season experience (Black Friday / Cyber Monday).

• Kubernetes / GKE experience.

• Experience supporting POS and store systems.