Site Reliability Engineer

Join the dynamic journey at Vynca where were passionate about transforming care for individuals with complex needs.

Were more than just a team; were a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence Compassion Curiosity and Integrity we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca our mission is to provide comprehensive care for more quality days at home.

About the job

Were looking for a Site Reliability Engineer (E3) to help build and operate the infrastructure that powers Vyncas healthcare technology this role youll work at the intersection of software engineering cloud infrastructure and operations to ensure our systems are reliable scalable secure and performant.

As a member of the Technology team youll design and manage cloud infrastructure in AWS operate Kubernetes-based workloads improve observability across our platform and automate operational processes that enable engineering teams to move quickly and safely. Youll play a critical role in maintaining the health of our production environment while helping shape the future architecture of our systems.

This is a hands-on engineering role with significant ownership and impact. Youll partner closely with Software Engineers Product teams and Data teams to build resilient systems that support our mission of delivering comprehensive care for more quality days at home.

This position is remote and requires working East Coast business hours (EST).

What youll do

• Design provision and manage AWS infrastructure using Terraform as the source of truth.

• Operate maintain and scale production workloads running on Kubernetes.

• Package deploy and manage applications using Helm and infrastructure automation tools.

• Build operate and improve distributed and event-driven systems including event sourcing partitioning event ordering replay and failure recovery mechanisms.

• Define monitor and maintain Service Level Indicators (SLIs) Service Level Objectives (SLOs) and error budgets to balance reliability and engineering velocity.

• Develop automation for deployment scaling monitoring incident response and operational workflows to reduce manual effort and improve system resilience.

• Own platform observability by implementing and maintaining metrics logging tracing monitoring and alerting solutions.

• Lead incident response efforts facilitate blameless postmortems and drive long-term corrective actions that improve system reliability.

• Partner with Product and Engineering teams on capacity planning performance optimization and resilient system design.

• Implement and maintain security best practices to support HIPAA SOC 2 and other compliance requirements.

• Participate in an on-call rotation and provide operational support for production systems.

Your experience and qualifications

• Experience: Three to five (35) years of experience in Site Reliability Engineering DevOps Engineering Platform Engineering Cloud Infrastructure Engineering or similar infrastructure-focused roles preferably within healthcare SaaS or high-growth technology environments.

• Education: Bachelors degree in Computer Science Information Systems Software Engineering or a related technical field; equivalent professional experience will also be considered.

• Strong hands-on experience operating production workloads within AWS environments.

• Proven experience managing infrastructure as code using Terraform including module development state management and deployment automation.

• Experience operating and supporting production Kubernetes environments.

• Hands-on experience deploying and managing applications using Helm.

• Experience working with distributed systems event-driven architectures or event-sourcing platforms including concepts such as partitioning event ordering replay and fault tolerance.

• Experience establishing and managing observability practices including monitoring logging tracing alerting and incident response.

• Strong understanding of Linux systems administration networking cloud architecture and distributed systems fundamentals.

• Experience designing implementing and maintaining CI/CD pipelines and deployment automation.

• Strong problem-solving skills with the ability to troubleshoot complex infrastructure and application issues.

• Excellent written and verbal communication skills with the ability to collaborate effectively across technical and non-technical teams.

• High level of ownership accountability and initiative with a proactive approach to reliability and operational excellence.

• Ability and willingness to participate in an on-call rotation supporting production systems.

Preferred Qualifications

• Strong programming or scripting experience with Python Go or similar languages.

• Experience with observability platforms such as Prometheus Grafana Datadog CloudWatch SigNoz or OpenTelemetry.

• Experience with GitOps tools such as ArgoCD or Flux.

• Experience managing databases such as PostgreSQL MySQL Redshift or ClickHouse.

• Experience implementing secrets management solutions such as AWS Secrets Manager or HashiCorp Vault.

• Experience supporting healthcare technology platforms or other highly regulated environments.

• Familiarity with data infrastructure technologies including Snowflake Redshift and ETL/ELT pipelines.

• Experience with database performance tuning and optimization.

At this time we are only considering applicants in the following states: Arizona California Colorado Florida Georgia Illinois Nevada North Carolina Oregon Texas Utah and Washington.

Additional Information

• The hiring process for this role may consist of applying followed by a phone screen online assessment(s) interview(s) an offer and background/reference checks.

• Background Screening: A background check which may include a drug test or other health screenings depending on the role will be required prior to employment.

• Job Description Scope: This job description is not exhaustive and may include additional activities duties and responsibilities not listed herein.

• Vaccination Requirement: Employees in patient client or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.

• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.

• Equal Opportunity Employer: At Vynca Inc. we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race color religion age national origin ancestry ethnicity gender gender identity gender expression sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other protected group under federal state or local law.

Required Experience:

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