Site Reliability Engineer II

Site Reliability Engineer II

About PROS:

PROS Inc. is the leading offer management provider to the airline industry helping airlines deliver seamless retail experiences designed to maximize revenue and margin growth. Powered by AI the PROS Platform enables commercial teams to align capacity with demand and coordinate pricing merchandising and offer strategies to construct and market optimal offers in real time. By optimizing every customer interaction PROS helps airlines improve revenue performance and quality increase commercial agility attract more customers and build lasting loyalty. Learn more at.

Day in the Life of the Site Reliability Engineer II:

The Site Reliability Engineer IIoptimizesservice performance activelyparticipatesin reliability improvements and conducts in-depth SLO and capacity analysis. This position exists to enhance system reliability and scalability while contributing to automation and self-service tool development..

• Performance Monitoring: Monitor service performanceassistin troubleshooting production issues and learn system architecture.
• Reliability Participation: Monitor service reliabilityparticipatein resolving basic issues and learn disaster recovery testing procedures.
• SLO Implementation: Understand SLO conceptsmonitorand analyze SLO patterns andassistin implementing SLO visualization and alerting.
• Capacity Analysis: Perform basic capacity analysisidentifytrends in system capacity andparticipatein capacity planning.
• Automation Deployment: Deploy andmaintainexisting automation tools create simple scripts and troubleshoot automation scripts.

Required Qualifications - About you:

We are looking for candidates who possess the combination of the following achievements skills and behaviors:

• 5 years of experience in enterprise networking including handson work with routing switching firewalls load balancers and VPN technologies.
• Strong understanding of cloud networking architectures across including VPC/VNet design peering private link and hybrid connectivity models.
• Experience with network security technologies such as security groups NACLs firewall policies WAF IDS/IPS and microsegmentation.
• Proficiency in Layer 2 and Layer 3 network protocols including BGP OSPF EIGRP DNS DHCP NAT and IP addressing/subnetting.
• Handson experience with load balancers and ingress technologies including F5 NGINX Azure Application Gateway ALB/NLB or equivalent.
• Strong troubleshooting skills using packet analyzers tools flow logs and network monitoring platforms.
• Skilled in analyzing performance trends andidentifiesoptimization opportunities.
• Collaborates with teams to improve monitoring coverage.
• Ability toparticipatein structured reliability testing and analysis.
• Able to evaluate system components for resilience.
• Contributes to reliability-focused design discussions.
• Skilled in analyzing trends to inform service improvements.
• Collaborates with teams to align SLOs with user expectations.
• Develops moderately complex automation tools.
• Skill in building internal self-service capabilities.
• Evaluates automation opportunities for operational efficiency.
• Skilled in analyzing capacity data to inform scaling decisions.
• Able to recommend improvements for resourceutilization.
• Ensures scalability is considered in feature development.
• Follow predefined procedures to deploy PROS products and third-party applications to the Cloud environments.
• Contribute to the release management documentation.
• Gain understanding of application architecture and interaction between system components.

Highly Preferred:

• Bachelors Degree in Computer Science Information Technology or a related field
• Practical experience with Fortigate firewalls and F5 appliances is highly desirable

AI Fluency & Growth Mindset- We welcome candidates who:

• Understand core AI concepts and apply them ethically to enhance productivity insights and decision-making.
• Craft effective prompts to optimize the quality and relevance of AI-generated outputs.
• Explore and apply agentic AI systems using or managing autonomous agents to streamline workflows and automate tasks.
• Leverage AI tools to boost efficiency creativity and innovation in their daily work.
• Stay curious and adaptable continuously experimenting with AI-driven solutions to elevate team performance and customer impact.

Why Join PROS

PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises.

Our commitment to customer success inspires us to think smarter and dream bigger empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization.

At PROS we foster a culture of care where people feel supported to grow innovate and bring their best selves to workevery day. From flexible ways of working to continuous learning we empower our teams to thrive both personally and professionally.

Join PROS a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth now powering the future of AI-driven airline retailing. If you want to be part of something exceptional help us shape how airlines compete innovate and win.

PROS Core Values

• We are Owners

We look for every opportunity to create a better PROS and a better experience for our customers and we hold ourselves accountable.

• We are Innovators

We think creatively to find new paths to success for our people our customers and our business.

• We Care

We are centered on caring for the people businesses and communities we serve.