Site Operations Manager

HeiTech Services is seeking an experienced highly organized and customer-focused Site Operations Manager to oversee daily contract operations supporting the Federal Deposit Insurance Corporation (FDIC) Kansas City Regional Office (KCRO).

The Site Operations Manager will serve as the primary on-site leader responsible for managing personnel and ensuring efficient delivery of Copy Center Office Supply Switchboard/Help Desk Building Services inventory/asset management customer support and administrative operations. This position will also serve as the primary liaison between FDIC Technical Monitors contract personnel vendors and HeiTech leadership.

Responsibilities

• Manage daily site operations and supervise assigned contract personnel.
• Develop staffing schedules and ensure appropriate coverage and uninterrupted service delivery.
• Serve as the primary on-site point of contact for FDIC Technical Monitors vendors customers and HeiTech leadership.
• Oversee Copy Center operations including document production equipment supplies maintenance and workflow.
• Manage office supply operations including receiving stocking ordering inventory control replenishment and vendor coordination.
• Oversee Switchboard Help Desk customer service conference room support and service requests.
• Coordinate building services work orders furniture/equipment moves workspace requests and vendor services.
• Maintain accurate inventories of equipment furniture supplies and other operational assets.
• Track service requests performance metrics equipment usage and operational activity.
• Prepare required daily weekly monthly quarterly and ad hoc reports.
• Ensure compliance with contract requirements FDIC policies security procedures safety standards and service-level requirements.
• Identify operational issues and implement corrective actions and process improvements.
• Train coach cross-train and support assigned personnel while promoting accountability and excellent customer service.

Required

High School Diploma or equivalent.

Minimum 5 years of experience managing multi-functional office operations administrative services facilities support logistics inventory management customer service operations or a closely related function.

Minimum 2 years of supervisory or leadership experience.

Experience managing work orders service requests operational workflows and customer support functions.

Experience with inventory tracking reporting or service management systems.

Experience coordinating vendors contractors or service providers.

Strong leadership communication organizational problem-solving and customer service skills.

Proficiency with Microsoft Office Suite and computerized tracking/database systems.

Ability to manage competing priorities in a fast-paced environment.

Preferred

Bachelors degree in business administration Operations Management Facilities Management Logistics or related field.

Federal government contracting experience.

Experience with contract compliance performance metrics and service-level requirements.

Experience managing Copy Center Supply Room Help Desk Mail or Facilities Support operations.

PMP or related operational management certification.

Physical Requirements

Ability to stand and walk throughout the workday and regularly bend stoop and reach.

Ability to lift push pull and move materials weighing up to 70 pounds.

Ability to move office supplies paper furniture components and equipment throughout the facility.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status or any other protected status under applicable law.

If you require a reasonable accommodation during the application process please contact us at

HeiTech Services may utilize technology-assisted tools including artificial intelligence to support the review of application materials. These tools are used to enhance efficiency; however all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.