Site Manager, Contract Logistics Operations

TheSiteManager Contract Logisticsis responsible for operational oversight of a single contract logistics site with full accountability for safety service financial performance and employee engagement. They ensure delivery of contractual obligations while driving operational excellence aligned with agreed upon performance metrics and customer expectations. They coach site supervisors and frontline teams execute operational strategies and lead continuous improvement initiatives that drive productivity quality cost and service outcomes. They build strong relationships with customers employees and internal partners to support business stability and growth.

Responsibilities:

• Lead all site operations from inbound receipt through final delivery ensuring contractual service financial safety quality and regulatory commitments are met.

• Coach operations and support teams to drive consistent execution and operational discipline.

• Execute operational plans aligned with customer requirements and organizational strategy.

• Ensure facilities operate in a clean organized safe and compliant manner including adherence to 5S principles.

• Own site-level Profit and Loss (P&L) responsibility including labor variable costs and period expenses.

• Lead workforce planning volume forecasting and capacity management to align resources with demand.

• Monitor operational and financial performance identify variances and implement corrective actions.

• Manage site capital expenditure related to approved investment and improvement initiatives.

• Sponsor and lead projects to improve productivity quality velocity and cost performance.

• Establish and manage site performance metrics aligned with safety quality delivery cost and productivity objectives.

• Lead regular operational and performance reviews to assess results and identify improvement opportunities.

• Drive adherence to standard work operating procedures and quality plans.

• Lead customer-facing operational reviews including planning and performance discussions.

• Partner with customers to identify process improvements and operational enhancement opportunities.

• Act as the primary site-level liaison between customers and internal support functions.

• Lead coach and develop site leadership and supervisory teams; Manage performance and develop succession plans and workforce capability aligned with site needs.

• Proactively manage employee relations through clear communication coaching and development.

• Lead initiatives that promote the highest standards of safety performance and regulatory compliance; Maintain accountability for compliance and incident prevention.

• All other duties as assigned to meet evolving business needs.

Qualifications:

• Education: Undergraduate degree (or higher) in Supply Chain Management Business or a related field from an accredited college or university preferred; High School Diploma or General Education Development (GED)/equivalent required.
• Experience: 5 years leadership experience in a third-party logistics (3PL) or contract logistics manufacturing or similar operations environment.
• Demonstrated experience managing site-level operations with financial accountability.
• Strong functional knowledge of Warehouse Management Systems (WMS) Enterprise Resource Planning (ERP i.e. SAP Oracle etc.) and reporting/data tools.
• Experience managing customer-facing operations in a contract or service-based environment.
• Strong working knowledge of operational KPIs labor planning and cost management.
• Working knowledge of LEAN Six Sigma or structured continuous improvement methodologies with experience applying tools in live operations.
• Experience developing and using performance dashboards scorecards and KPI reports to manage site performance.
• Ability to create track and analyze operational metrics related to safety quality delivery cost and productivity.
• Experience supporting or leading continuous improvement initiatives using data and structured problem-solving approaches.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical:Proficient with common office technologies including Windows PCs Microsoft O365 (Outlook Word Excel PowerPoint etc.) and web conferencing (Teams Zoom Webex etc.)
• Environment:Comfort commuting to/from and working in a 100% on-sitesetting (listed in this posting) with travel for related meetings events and client engagements (up to 30%).

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