Shuttle Program Manager

Compensation Range: $39.00 - $41.00 per hour

About Us:

One of the reasons why we are the nations leading parking management expert is because we recognize that people are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72 years we understand what it means to earn Every Thank You which is treating our clients partners guests and team members with utmost respect and courtesy. As one of the largest privately held management companies we have the experience passion and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture:

We have a strong distinctive culture a culture that is heavily influenced by a shared vision style and values. Our company values are the glue that binds our business clients and team members. There are some common traits that contribute to our unique culture. Clear values caring loyalty humility and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers clients suppliers and team members. We guard these values and attributes fiercely.

About the Position:

As a Shuttle Program Manager you will be responsible for overseeing the transportation of passengers to and from designated locations in a safe and timely manner. You will play a vital role in ensuring the comfort and satisfaction of our customers. Our core values of accountability communication family exceptional service and profitability guide our every action and we expect our Shuttle Drivers to embody these values in their daily responsibilities.

Accountability

• Pick up and drop off passengers at designated locations.
• Arrive at each pick-up location in a timely manner.
• Safely and responsibly operate shuttle vehicles following all traffic laws and company policies.
• Maintain accurate records of vehicle maintenance fuel consumption and daily activities.
• Ensure the safety of passengers and cargo at all times.
• Maintain a safe and clean shuttle by performing daily inspections and cleaning as needed.
• Assist passengers with luggage boarding and exiting the shuttle.
• Adhere to traffic and safety regulations while driving.
• Keep track of daily routes and schedules.

Family

• Foster a sense of teamwork and camaraderie among fellow shuttle drivers and colleagues.
• Show respect and empathy towards all passengers regardless of their backgrounds or needs.

Exceptional Ace Service

• Provide excellent customer service by answering passenger questions and addressing concerns.
• Assist passengers with disabilities as needed. Operate wheelchair lifts or assist passengers with mobility challenges.
• Attend and participate in training and development opportunities to improve driving and customer service skills.
• Assist passengers with boarding unloading and luggage handling if applicable.
• Go above and beyond to exceed passenger expectations and ensure a positive experience.

Communication

• Effectively communicate with passengers addressing their needs and inquiries with courtesy and professionalism.
• Collaborate with dispatchers and other team members to ensure a smooth and efficient shuttle operation.
• Report any incidents accidents or issues promptly to the appropriate authorities and supervisors.

Profitability

• Troubleshoot any issues that arise during transit including vehicle malfunctions or passenger disputes.
• Drive efficiently to conserve fuel and reduce operational costs.
• Monitor and manage passenger capacity to optimize profitability.
• Suggest cost-saving and revenue-generating ideas to improve the shuttle services profitability.
• Follow DOT policies and procedures.

About YOU:

You must possess excellent customer service skills and be comfortable working in a fast-paced environment.

Your Qualifications:

• High school diploma or equivalent
• 2 years experience driving a commercial vehicle.
• Clean driving record and adherence to all safety regulations.
• Excellent communication skills and a friendly customer-oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Strong sense of accountability and reliability.
• Willingness to work a flexible schedule including evenings weekends and holidays.
• Valid commercial drivers license (CDL) with passenger endorsement.
• Up-to-date medical certification.

What We Can Offer You for All Your Hard Work:

• Compensation Range: $39.00 - $41.00 per hour
• Medical dental vision life insurance coverage for full-time eligible employees.
• Flexible Spending Accounts full-time eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees
• Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. As part of this commitment Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed please email: describing the accommodation.

Required Experience:

Manager