Shuttle Driver

Who We Are

Based in San Antonio Texas Zachry Hotels is a proven leader in the developmentmanagementand ownership of hospitality assets. At Zachry Hotels we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management operation and development. We take care of our clients businesspartnersand each other as family within a culture of service and accountability where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More ThanAJob

Position Overview

The Shuttle Driver safely transports guests to and from designated locations while providing friendly attentive and professional service. This roleis responsible formaintainingvehicle cleanliness ensuring guest comfort and supporting the overall guest experience within a full-service hotel environment.

WhatYoullDo

Transportation & Guest Service

• Safelyoperatethe hotel shuttle or other assigned vehicles to transport guests to approved destinations.
• Provide courteousassistancewith luggage mobility needs or special requests.
• Offer informationregardinghotel services local attractions and transportation options.
• Maintaina warm welcoming demeanor and ensure a positive guest experience during transport.

Safety & Vehicle Operation

• Perform pre-trip and post-trip vehicle inspections ensuring proper function and safety compliance.
• Follow all traffic laws hotel policies and transportation regulations.
• Report any mechanical problems vehicle damage or safety concernsimmediately.
• Ensure that all passengers are safelyseatedand that the vehicle environmentremainssecure.

Scheduling & Coordination

• Coordinate shuttle pick-ups and drop-offs based on daily schedules and guest requests.
• Communicate effectively with Front Desk Bell/Valet and Concierge teams to ensuretimelyservice.
• Assistwith organizing andmaintainingshuttle logs mileage records and trip reports.
• Support transportation needs duringspecial events peak periods or VIP arrivals.

Cleanliness & Maintenance

• Maintaincleanliness of the shuttle interior and exterior including vacuuming wiping down surfaces and removing debris.
• Ensure adequate fuel levels and refuel vehicles asrequired.
• Assistin coordinating regular maintenance appointments.
• Keep the loading/unloading areas clean safe and organized.

Problem Resolution & Professionalism

• Address guest concerns or complaints promptly and professionally.
• Use sound judgment in unexpected situations such as traffic delays or schedule changes.
• Assistguests with lost items by following hotel lost and found procedures.
• Maintainstrict confidentialityregardingguest information and travel details.

Additional Responsibilities

• Assist with Bell Services during downtime including luggage handling package delivery and guestassistance.
• Support Front Office or Guest Services teams with operational needs.
• Participatein departmental meetings and service training.
• Perform otherduties asassigned to support hotel operations.
• Maintainreliable and consistent attendance as an essential function of the role.

WhatYoullBring

Required Education & Experience

• High School Diploma or equivalent required.

Preferred Education & Experience

• Previousdriving or guest service experience preferred.
• Experience in hospitality or customer-facing roles preferred.
• Familiarity with local area routes attractions and traffic patterns preferred.

Required Skills and Abilities

• Strong guest service and communication skills.
• Safe and responsible driving habits with strong situational awareness.
• Ability tolift upto 50 lbs. andassistguests with luggage.
• Ability to sit stand or walk for extended periods.
• Strong organizational and time-management skills.
• Ability to remain calm and courteous in stressful situations.
• Ability to follow schedules logs and dispatch instructions accurately.

Other Qualifications

• Valid drivers license with a clean driving record.
• Ability to pass a motor vehicle report (MVR) check and hotel driving requirements.
• Professional appearance and adherence to grooming standards.
• Flexibility to work mornings evenings weekends and holidays based on guest needs.

License and Certificate

• Valid drivers licenseand clean driving record.

Zachry Hotels offers anindustry leadingbenefits package for our employees and their families.

• Medical Dental Vision and Life Insurance
• 401K Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employeeassistanceprogram
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry including unsolicited resumes sent to a Zachry mailing address or email address directly to Zachry employees or to Zachrys resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency hassubmittedan unsolicited resume to have been referred by theAgencyfree of any charges or fees. Agencies must obtain advance written approval from Zachrys recruiting function tosubmitresumes and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachrys Human Resources Representative or his/her designee. No other Zachry employeeis authorized tobind Zachry to any agreementregardingplacement of candidates byAgency.

Required Experience:

IC