Shipping Lead, Amazon Manufacturing Services

Amazon Manufacturing Services is an internal Amazon service specializing in the production of high-quality components through additive manufacturing (3D printing) CNC machining welding sheet metal fabrication powder coating and assembly. We serve design engineers product developers operations engineers and retail product concept testing teams across Amazon.

About the Role
AMS seeks a Shipping Lead to oversee outbound shipping operations and lead a team of shipping associates. You will ensure accurate timely delivery of manufactured products to customers and other Amazon facilities while managing daily shipping operations crating freight coordination and logistics planning. This role requires strong leadership skills attention to detail and the ability to balance operational execution with team development.


Key job responsibilities
Shipping Operations Leadership
Lead and coordinate daily shipping operations to meet customer delivery commitments
Process and oversee outbound shipments according to standard operating procedures
Verify package contents weights and shipping labels for accuracy across all shipments
Manage shipping priorities and coordinate with production teams on order readiness
Coordinate with carriers freight forwarders and transportation providers to optimize delivery schedules and costs
Plan and execute freight shipments including LTL (less-than-truckload) and FTL (full-truckload) logistics
Use internal shipping systems to track document and report on shipment performance
Troubleshoot shipping issues and implement corrective actions
Crating and Packaging Operations
Oversee custom crating operations for large fragile or high-value manufactured components
Design and build crates to protect machined parts welded assemblies and 3D-printed items during transit
Select appropriate packaging materials and methods based on component size weight and fragility
Ensure proper bracing cushioning and securing of items within crates
Manage crating materials inventory and procurement
Perform quality checks on packaged and crated items before shipment
Logistics and Freight Management
Evaluate and select optimal shipping methods (parcel LTL FTL expedited) based on cost timeline and product requirements
Negotiate rates and service levels with freight carriers
Coordinate freight pickups and manage carrier relationships
Track freight shipments and proactively communicate delays or issues
Manage freight claims for damaged or lost shipments
Optimize shipping routes and consolidate shipments to reduce costs
Team Leadership and Development
Supervise and mentor shipping associates
Assign daily tasks and manage workload distribution
Conduct training on shipping procedures crating techniques safety protocols and equipment operation
Provide performance feedback and coaching to team members
Foster a culture of safety quality and continuous improvement
Quality and Safety Management
Maintain organized shipping/receiving areas and enforce 5S standards
Ensure compliance with all safety protocols and OSHA standards
Conduct safety audits and address potential hazards
Oversee safe operation of material handling equipment including forklifts pallet jacks and crating tools
Ensure proper handling of hazardous materials and compliance with shipping regulations
Process Improvement and Reporting
Track and report shipping metrics including on-time delivery accuracy damage rates and freight costs
Identify opportunities to improve shipping efficiency and reduce costs
Implement process improvements to streamline crating and logistics operations
Maintain accurate shipping records and documentation
Communicate shipment status and issues to manufacturing managers and customers
Support ISO 9001 compliance through proper documentation and procedures
Cross-Functional Collaboration
Partner with manufacturing managers on production schedules and shipping capacity
Coordinate with quality engineers on packaging requirements for sensitive components
Work with Customer Success team on delivery expectations and issue resolution
Support inventory management and cycle counting activities
Collaborate with procurement on crating materials and freight services

- High school diploma or equivalent
- 3 years of shipping & receiving inventory and warehousing practices experience
- 1 years of team leadership experience
- Experience in logistics
- Experience that includes strong analytical skills attention to detail and effective communication abilities
- Can show strong verbal and written communication skills
- Experience working in a fast-paced work environment

- Experience in negotiations with global suppliers with a proven track record in cost reduction
- Experience of automated equipment including packaging machinery sortation and conveyor systems
- OSHA safety certification or training

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Sumner - 45.19 - 58.75 USD hourly