Shift Leader

A Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service build sales and control costs for each shift.

• Competitive pay!
• Medical Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

**If hired you must meet and maintain all eligibility requirements to qualify**

• You are at least 18 years of age
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass you will no longer be eligible for the Shift Leader role
• A friendly customer-first mindset with the ability to thrive in a fast-paced energetic environment
• You have strong written and verbal communication skills
• You enjoy problem-solving
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• You can manage potential allergens: peanut products egg dairy gluten soy seafood and shellfish
• Youre able to stand/walk for 8-9 hours or as needed
• Youre able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

• Lead team members on shifts including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches salads soups cookies ice cream etc.) efficiently
• Comply with health and safety standards for food cleanliness and safety
• Restock food line chips and cooler
• Clean tables counters floors bathrooms kitchen and utensils; take out trash
• Operate cash register: handle balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Other duties as assigned

Disclaimers

*Potbelly cannot make guarantees about tip earnings*

At Potbelly we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives backgrounds and strengths. We believe that inclusion collaboration and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications merit and business need. Were an equal opportunity employer. Each applicant will be considered for employment without regard to race color religion disability sex sexual orientation gender identity national origin veteran status or any other basis protected by applicable federal state or local law.

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment tools may collect and analyze data including questionnaire and assessment responses resume content and professional profile -assisted tools are used for all position final employment decisions are made by may also use additional AI-assisted tools from time to time in its hiring process.

If you have questions about how AI is used in connection with your application or if you would like to request a reasonable accommodation related to the use of AI in the hiring process please contact

Application Deadline: Applications must be submitted by 10/6/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

#JM

Required Experience:

Manager