Shift Leader

At NAYA were on an exciting journey - growing fast sharing authentic fresh and nutritious Middle Eastern flavors and building a team that grows right along with us.

We are looking for experienced passionate Shift Leaders to grow with us!

At NAYA your development is our priority we train mentor and promote from within because we believe our people are the heart of our success. If youre a natural leader who loves great food thrives in a team environment and is excited to build your future with a brand on the rise we want to meet you!

If youre ready to lead with heart inspire others and be part of something bigger NAYA is the place to make it happen.

Reports to: General Manager

You will love working at NAYA
We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond including:

• Competitive pay to recognize your impact

• Medical dental and vision insurance to keep you healthy and thriving

• Commuter benefits to make life easier

• Employee discounts and free NAYA meals because we believe in enjoying what we serve

• Growth opportunities at every level we invest in developing leaders from within

• More on the way!

At NAYA youll find more than a job youll find a community that values you supports your goals and celebrates your success.

How Youll Impact

The Shift Leader is responsible for leading the team members in running an efficient operation providing excellent customer service assisting with day-to-day store operations maintaining high store standards and conditions and fostering a positive environment.

What Youll Do

Operational Excellence

• Ensure store profitability by driving sales controlling labor and managing cost of goods.

• Oversee preparation and service of all food and beverage items ensuring they meet NAYAs recipes portioning and quality standards.

• manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes.

• Conduct ordering monthly inventory and control stock levels for food equipment and supplies.

• Review and manage daily time punches to address any time clock issues.

• Control cash and receipts through adherence to cash handling and reconciliation procedures.

• Complete and submit administrative tasks promptly including guest incidents workers comp claims manager checklists cashier/deposit trackers and communication logs

Leadership & Team Development

• Hire train coach and evaluate team members in conjunction with the General Manager.

• Lead by example with a guest-first mindset fostering a positive and productive environment.

• Conduct pre-shift meetings to communicate expectations share guest feedback and celebrate team successes.

• Ensure staff compliance with labor laws including FWW guidelines and manage meal breaks.

• Resolve conflicts and escalate issues as needed to the General Manager

• Model and uphold HR policies ensuring team members have access to available resources.

• Develop team members by training successors and delegating responsibilities.

Guest Relations & Community Engagement

• Actively engage with guests building relationships and addressing complaints with a solutions-focused approach.

• Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYAs community reputation

• Promote NAYAs catering services and assist in taking orders as needed .

• Can execute all catering and third party orders with ease understanding the importance of on time delivery.

• Make eye contact greet guests warmly and ensure the team upholds these standards.

Financial & Administrative Responsibilities

• Utilize financial reporting tools to monitor and manage sales labor and other key metrics.

• Perform cash counting banking/deposit tasks and manage discounts and promotions.

• Handle guest incidents and workers compensation reports when necessary.

Additional Skills & Abilities

• Has mastered kitchen operations COGS and labor management line service and throughput

• Handle delivery issues and third-party dispatches promptly and efficiently.

• Ensure the store is opened and closed following NAYAs opening and closing procedures.

• Serve as a strong role model earning team respect and providing coaching as needed.

Who You Are

• 2 years of related leadership experience at a similar caliber concept

• Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties.

• Adaptable in a fast-paced and challenging work environment

• Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism

• Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency

• Exhibits strong time management and organizational skills

• Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards

• Ability to utilize traditional software programs such as Gmail Microsoft Office and any additional systems as needed

• Ability to access and accurately input information using a moderately complex computer system

• Able to work nights weekends and holidays and variable schedule per the needs of the business

• Able to lift at least 50 pounds on a regular basis and bend stoop stand and perform extensive walking for 8-10 hours a day